Business System Analyst, Workforce

About the Team

At DoorDash, people are our most important asset. The People Technology Team helps to deliver and facilitate strategic technology projects within the People Team. This role will be focused on supporting our People Technology function as we continue to optimize the advancement of our organization. We're looking for business system analysts to help us scale DoorDash's enormous growth. Come help shape a best in class People Technology team.

About the Role

DoorDash HR is looking for a Business System Analyst with demonstrated HRIS experience to assist with strategic initiatives across our organization. Experience with Workday HCM and/or Time Tracking is preferable for this role. You will work cross-functionally to achieve business goals through system configuration, testing and documentation. As a Business System Analyst you will help deliver solutions to support business strategy, and assist in the implementation, maintenance and enhancement of people technology systems.

You're excited about this opportunity because you will…

• Play an integral role in the configuration, testing, support, and success of People Technology at DoorDash/Wolt as we grow our existing businesses and enter new verticals, and additional countries
• Work to uncover underlying issues or business problems and turn those issues into solutions
• Identify, prioritize, and implement best practices from a solutions perspective based on gathered requirements
• Support system troubleshooting, configuration, testing, and deployment of assigned applications to meet requirements, timelines, and execution standards
• Support high-volume data loads via Enterprise Interface Builder (EIB) templates
• Provide global production analysis and support (break/fix analysis, reporting, business process administration, etc.)
• Work closely with cross-functional teams to ascertain and maintain the best possible configuration solution
• Rigorously document system requirements and configuration to build operational excellence
• Ensure data integrity by understanding and identifying opportunities to improve, working closely with cross-functional teams
• Train end-users and peers on new processes and functionality as needed

We're excited about you because…

• You have 1+ years of work experience, using HRIS systems (Workday maintenance/configuration, both domestic and international, strongly preferred)
• You are passionate about system optimization and employee experience
• You are a strong business thinker, able to use 'first principles' to solve challenging business problems at their root level
• You are data-driven, able to analyze data with strong attention to detail and accuracy, and passionate about telling the story behind the data hence turning the data into configuration
• You are a self-motivated, rapid learner, excited about further developing your analytical and problem-solving skills
• You are results-oriented, always evaluating whether our team's activities are achieving the desired, measurable impact
• You are an owner, always looking for opportunities to learn and better your work product
• You are comfortable and thrive in a fast-paced, continually changing team-oriented environment and able to manage multiple deadlines simultaneously.
• You have a BA/BS degree in quantitative or business fields, or equivalent work experience
• You have an analytical mindset and a "People First" mentality with demonstrated ability to work through complex, ambiguous problems using data and creating configuration solutions based on that data
• You have strong written/verbal communication

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.

Our Commitment to Diversity and Inclusion

We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

If you need any accommodations, please inform your recruiting contact upon initial connection.

We use Covey as part of our hiring and/or promotional process for jobs in certain locations.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here:

To request a reasonable accommodation under applicable law or alternate selection process, please inform your recruiting contact upon initial connection.

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