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About Sina Rez Law
Sina Rez Law is a California Lemon Law firm built for scale, performance, and results. We have doubled in size two years in a row and continue to grow rapidly by maintaining high standards across our intake and operations teams.
Our intake department is the front line of the firm. The quality of our intake work directly impacts case outcomes, client experience, and firm growth. We are selective about who we bring on, and we invest heavily in strong performers. This role is designed for professionals who take ownership, execute consistently, and thrive in a fast-paced environment.
About Sina Rez Law
Sina Rez Law is a California Lemon Law firm built for scale, performance, and results. We have doubled in size two years in a row and continue to grow rapidly by maintaining high standards across our intake and operations teams.
Our intake department is the front line of the firm. The quality of our intake work directly impacts case outcomes, client experience, and firm growth. We are selective about who we bring on, and we invest heavily in strong performers. This role is designed for professionals who take ownership, execute consistently, and thrive in a fast-paced environment.
Role Overview
We are hiring a Remote Intake Specialist to support our intake pipeline by qualifying potential clients, handling a high volume of calls and messages, managing follow-ups, and ensuring accurate information and documentation is collected early in the process.
This is a production-driven, mid-level role. You are expected to ramp quickly, operate with initiative, and manage volume without constant oversight. You will work closely with the Intake Manager, fellow Intake Specialists, and the legal team to move cases forward efficiently.
This is not a passive customer service role. Performance, responsiveness, and accuracy matter.
Key Responsibilities
- Handle high-volume inbound and outbound calls, texts, and emails from prospective clients
- Conduct structured intake conversations to determine Lemon Law eligibility based on firm criteria
- Clearly explain the intake process, next steps, and expectations to prospects
- Collect, track, and follow up on required documents and information
- Maintain accurate, timely notes and updates in the CRM
- Escalate qualified cases appropriately to attorneys or senior intake staff
- Consistently meet productivity, quality, and responsiveness standards
Requirements
- Fully bilingual in Spanish and English, spoken and written
- Clear, confident communication with a neutral or light accent
- Demonstrated success in intake, sales, or high-volume client-facing roles
- Strong follow-up discipline and attention to detail
- Comfortable working in a metrics-driven environment
- Reliable internet and a quiet, professional remote workspace
- Comfortable using CRM systems and modern communication tools
Preferred Experience
- 1 to 2 years of legal intake or legal sales experience
- Experience handling high lead volume
- Familiarity with Lemon Law or consumer law is helpful but not required, training provided
Compensation and Incentives
- Base Pay: MXN 27,000 to 35,000 per month, depending on experience
- Performance Bonuses: Monthly bonuses tied to productivity, quality, and responsiveness
- Growth Opportunity: High performers may advance into senior intake or lead-handling roles over time
Work Environment
- Fully remote
- Structured intake systems with clear performance expectations
- Direct access to management and ongoing feedback
- Fast-paced, execution-focused culture
Why Join Us?
- Rapid Growth & Stability: Our firm has doubled in size over the last two years, and we are on track to continue this trend.
- Supportive Team: Work alongside the industry's best professionals in a collaborative, remote-first environment.
How to Apply
If you're excited about a support role that blends customer service with legal administration—and you want to be part of a team that truly values your contributions—apply now by submitting your resume and be prepared to do an initial video interview with our team. We look forward to hearing from you
Job Type: Full-time
Pay: $27, $35,000.00 per month
Experience:
- Sales: 2 years (Required)
- Law Firm : 1 year (Required)
Language:
- English (Required)
Work Location: Remote