SaaS- Customer Success Team Lead

hace 6 días

Mexico City Metropolitan Area Hays A tiempo completo

Location: México- Remote

Are you a Customer Success Leader passionate about driving SaaS adoption, retention, and team performance? Join us as a Customer Success Team Leader and lead a dynamic team of Customer Success Managers (CSMs) to deliver world-class experiences and accelerate customer growth.

Key Responsibilities

  • Lead & Coach: Mentor CSMs through regular check-ins, account health reviews, and strategic planning.
  • Customer Retention & Expansion: Drive initiatives to improve renewals, reduce churn, and increase Net Revenue Retention (NRR).
  • Process Optimization: Standardize playbooks and tools for scalable customer success operations.
  • Data-Driven Decisions: Monitor KPIs (renewals, churn, NRR, engagement, satisfaction) and implement strategies for improvement.
  • Cross-Functional Collaboration: Escalate critical issues and work with internal teams to resolve risks.
  • Continuous Enablement: Provide training on product updates, best practices, and industry trends.

What We're Looking For

  • 5+ years in Customer Success, Account Management, or related roles.
  • 2+ years in leadership or management.
  • Strong knowledge of SaaS metrics (churn, retention, NRR, ARR, adoption).
  • Proven experience in SaaS environments; experience with AI-driven automation or Virtual Assistant solutions is a plus.
  • Excellent communication, strategic thinking, and relationship-building skills.
  • Bachelor's degree in Business, Marketing, or related field (Master's preferred).
  • Advanced English proficiency (required).
  • Flexible mindset and openness to change

Why You'll Love This Role

  • Be at the forefront of Customer Success strategy in a fast-growing SaaS company.
  • Work with cutting-edge AI and automation technologies.
  • Drive measurable impact on customer satisfaction and revenue growth.

  • Customer Success Manager

    hace 4 semanas

    Mexico City Metropolitan Area SaaS Company A tiempo completo

    As a Customer Success Manager, you'll be at the forefront of ensuring our most valuable customers achieve extraordinary results with our software solutions. You'll own relationships with 10-15 of our top strategic accounts—driving product adoption, mitigating risk, and creating the kind of value that turns customers into lifelong partners. This role is...

  • Customer Success Manager

    hace 4 semanas

    Mexico City Metropolitan Area SaaS Company A tiempo completo

    As a Customer Success Manager, you'll be at the forefront of ensuring our most valuable customers achieve extraordinary results with our software solutions. You'll own relationships with 10-15 of our top strategic accounts—driving product adoption, mitigating risk, and creating the kind of value that turns customers into lifelong partners. This role is...

  • Remote Customer Success Manager

    hace 4 semanas

    Mexico City SaaS Company A tiempo completo

    As a Customer Success Manager, you'll be at the forefront of ensuring our most valuable customers achieve extraordinary results with our software solutions. You'll develop and execute account plans, deliver impactful business reviews, and serve as the trusted advisor who helps customers navigate the complexities of tax compliance. If you're passionate about...

  • Customer Success Manager

    hace 4 semanas

    Mexico City SaaS Company A tiempo completo

    As a Customer Success Manager, you'll be at the forefront of ensuring our most valuable customers achieve extraordinary results with our software solutions. You'll own relationships with 10-15 of our top strategic accounts—driving product adoption, mitigating risk, and creating the kind of value that turns customers into lifelong partners. This role is...

  • Scaled Customer Success Team Lead

    hace 6 días

    Mexico City Metropolitan Area Mixpanel A tiempo completo

    About MixpanelMixpanel is an event analytics platform for builders who need answers from their data at their fingertips—no SQL required. When everyone in the organization can see and learn from the impact of their work on product, marketing, and company revenue metrics, they are poised to make better decisions.Over 9,000 paid customers, including companies...

  • Head of Customer Success

    hace 7 días

    Mexico City Remotely Talents A tiempo completo

    A dynamic B2B SaaS firm is seeking a Head of Customer Success & Support Operations. In this remote role, you will lead the customer journey from onboarding to retention, managing a team of 3-4. You'll build effective systems and processes to ensure customer success and enhance autonomy within your team. The position requires 5+ years in customer success or...

  • Remote Customer Success Lead — Drive Adoption

    hace 5 días

    Mexico City HireLATAM A tiempo completo

    A recruitment agency is looking for a Remote Customer Success Manager Lead in Mexico. This role involves managing a customer success team, focusing on onboarding and retention strategies for SaaS clients. The successful candidate will possess strong leadership, analytical skills, and a collaborative spirit. Candidates should have a bachelor’s degree and 3+...

  • Customer Success Manager Remote

    hace 4 semanas

    Mexico City SaaS Company A tiempo completo

    As a Customer Success Manager, you'll be at the forefront of ensuring our most valuable customers achieve extraordinary results with our software solutions. You'll develop and execute account plans, deliver impactful business reviews, and serve as the trusted advisor who helps customers navigate the complexities of tax compliance. If you're passionate about...

  • Customer Success Director

    hace 2 semanas

    Mexico City Metropolitan Area Kore A tiempo completo

    is a globally recognized leader in the conversational and generative AI space helping enterprises deliver extraordinary experiences for their customers, employees, and contact center agents. 's goal is to empower businesses with effective, simple and responsible AI solutions that create engaging interactions. sectors serving over 100M of consumers and...

  • LATAM Customer Success Manager — WhatsApp SaaS Growth

    hace 2 semanas

    Mexico City WATI.io A tiempo completo

    A leading messaging platform provider is seeking a Customer Success Manager for their LATAM team in Mexico City. The role involves managing post-onboarding customers, creating engagement strategies, and leading a WhatsApp Community. Ideal candidates will have 3+ years in customer success, experience with SaaS solutions, and be fluent in Portuguese and...