Remote Customer Success Manager
hace 2 semanas
As a Customer Success Manager, you'll be at the forefront of ensuring our most valuable customers achieve extraordinary results with our software solutions. You'll develop and execute account plans, deliver impactful business reviews, and serve as the trusted advisor who helps customers navigate the complexities of tax compliance. If you're passionate about customer outcomes and thrive on building deep, lasting partnerships with enterprise organizations, this is your opportunity to make a significant impact on a global scale.Closely monitor accounts to identify and eliminate attrition risk before it materializesEstablish and sustain relationships through the full subscription lifecycle, ensuring ongoing customer successMonitor adoption and utilization trends, providing data-driven recommendations based on risk assessment and business needsCapture and convey customer feedback internally to drive continuous improvement of our products and services5+ years of customer success, account management, or sales experience in SaaS or a similar industry~Proficiency in English~ General knowledge of tax reporting and compliance is a plus~ Excellent communication skills, including issue tracking, triaging, and crisis management~ Experience with process improvement, decision-making frameworks, and strategic planning~ Proficiency with CSM technologies such as Salesforce, Gainsight, or similar platforms~ Ability to efficiently manage multiple customer projects simultaneously~ Experience supporting global customers across multiple products~ Strong presentation skills with the ability to deliver informative, well-organized content~ Proficiency in Portuguese is a plusMeal Vouchers to Assist with Food ExpensesGlobally recognized Training and Development programs
-
Customer Success Manager
hace 4 semanas
Mexico Darktrace A tiempo completoJoin to apply for the Customer Success Manager role at Darktrace Join to apply for the Customer Success Manager role at Darktrace Get AI-powered advice on this job and more exclusive features. Darktrace is a global leader in AI for cybersecurity that keeps organizations ahead of the changing threat landscape every day. Founded in 2013, Darktrace provides the...
-
Remote Customer Success Manager
hace 2 semanas
Mexico City HireLATAM A tiempo completoHireLatam is a premier recruitment agency that places top Latin American talent in independent contractor roles in US companies. Our extensive network, personalized approach, and supportive guidance ensure that you're in the best hands to find your next job opportunity. Job Title: Remote Scaled Customer Success Manager – Mexico City (100% Work From...
-
Remote Customer Success Manager
hace 2 semanas
Mexico City HireLATAM A tiempo completoHireLatam is a premier recruitment agency that places top Latin American talent in independent contractor roles in US companies. Our extensive network, personalized approach, and supportive guidance ensure that you're in the best hands to find your next job opportunity.Job Title: Remote Scaled Customer Success Manager – Mexico City (100% Work From...
-
Remote Enterprise Customer Success Manager
hace 7 días
Mexico City Limelight Health A tiempo completoA leading customer experience platform in Mexico is seeking an Enterprise Customer Success Manager to build strong relationships and ensure product adoption. This role involves guiding customers on using the Gladly platform, resolving issues, and implementing customer feedback. The ideal candidate will have B2B client-facing experience and strong...
-
Remote-First Customer Success Manager
hace 4 semanas
Mexico City Creatio A tiempo completoA global technology company in Mexico City is seeking a Customer Success Manager to enhance client relationships and drive satisfaction across the LATAM region. The ideal candidate will have over 3 years of experience working with corporate clients, be fluent in both Spanish and English, and possess strong negotiation and customer-centric communication...
-
Remote Customer Success Manager
hace 3 semanas
Mexico City EFEX A tiempo completoEFEX es una fintech enfocada en ofrecer soluciones de pagos internacionales y gestión de divisas para empresas en crecimiento en Latinoamérica.Nuestro propósito es simplificar la experiencia de las empresas al enviar, recibir y administrar pagos globales, integrando tecnología, cumplimiento regulatorio y atención personalizada.El Customer Success...
-
Senior Technical Customer Success Manager – Remote
hace 3 semanas
Mexico City JumpCloud A tiempo completoA leading directory management platform is seeking a Technical Customer Success Manager based in Mexico to ensure outstanding customer experiences via technical support. The role involves engaging with customers, troubleshooting issues, and developing strong relationships to drive product adoption and retention. Successful candidates will have 2+ years in...
-
Remote Customer Success Manager
hace 4 semanas
Mexico City Guesty A tiempo completoGuesty is the all-in-one platform helping hospitality businesses around the world automate, optimize, and scale their operations. We're a fast-growing global startup transforming the industry — from guest experience to business growth. With a powerful suite of features and integrations with 150+ industry partners — including Airbnb, Vrbo, , Expedia,...
-
Customer Success Manager
hace 3 semanas
Mexico City EFEX A tiempo completoSobre EFEX EFEX es una fintech enfocada en ofrecer soluciones de pagos internacionales y gestión de divisas para empresas en crecimiento en Latinoamérica. Nuestro propósito es simplificar la experiencia de las empresas al enviar, recibir y administrar pagos globales, integrando tecnología, cumplimiento regulatorio y atención personalizada. Propósito...
-
Lead Customer Success Manager
hace 2 semanas
Mexico City HireLATAM A tiempo completoHireLatam is a premier recruitment agency that places top Latin American talent in independent contractor roles in US companies. With a proven track record and a commitment to excellence, we're your trusted partner in the pursuit of career success. Our extensive network, personalized approach, and supportive guidance ensure that you're in the best hands to...
