Bilingual Collections Agent

hace 1 semana

Guadalajara, Jalisco, México Lone Star Dealer Services A tiempo completo

Job Description: Experienced Collections Agent (Automotive Dealer Services, BHPH is a plus)

Company:
Lone Star Dealer Services

Location:
Guadalajara, Jalisco

Job Type
: Full-Time

Industry:
Automotive Dealer Services

About Us

Lone Star Dealer Services delivers top-tier
Collections solutions
for automotive dealerships across the United States. We operate as the strategic backbone for our clients, ensuring that every account is handled with professionalism, efficiency, and respect. Our team is composed of driven, detail-oriented professionals committed to excellence in collections, customer service, and financial recovery. We take pride in supporting dealerships by improving recovery rates, strengthening customer relationships, and maintaining compliance in every interaction.

The Opportunity:

Position Overview:

We are seeking a highly motivated and customer-focused
Bilingual Collections Agent
to join our team. As a key member of our collections department, you will be responsible for managing outstanding accounts and ensuring the timely resolution of overdue payments.
This is an on-site position, and the successful candidate must be able to work from our office location.

Key Responsibilities:

  • Collections Management:
    Contact customers to collect outstanding balances through phone calls, emails, and other forms of communication in both English and Spanish.
  • Account Reconciliation:
    Review and manage customer accounts, ensuring that all information is accurate and up to date.
  • Customer Interaction:
    Maintain a professional and empathetic demeanor while negotiating payment plans, resolving disputes, and addressing customer concerns.
  • Documentation:
    Accurately document all communications with customers and update records in the system.
  • Problem Solving:
    Identify and resolve issues affecting timely payments, escalating complex issues to management as necessary.
  • Compliance:
    Ensure all collections activities comply with applicable laws and company policies, including the FDCPA (Fair Debt Collection Practices Act).
  • Team Collaboration:
    Work closely with internal departments to resolve billing discrepancies, reffer the customers to the right department look for/and provide updates to ensure and ensure smooth processes.

Requirements:

  • Bilingual:
    Fluent in both English and Spanish, with strong verbal and written communication skills in both languages.
  • Experience:
    Previous experience in collections, customer service, or a related field is preferred.
  • On-Site Role:
    Must be able to work from our office location during regular business hours.
  • Skills:
    Strong negotiation skills, attention to detail, and the ability to handle sensitive customer information.
  • Problem-Solving:
    Ability to identify and resolve issues efficiently while maintaining a positive customer experience.
  • Team-Oriented:
    Ability to work effectively as part of a team and contribute to the achievement of departmental goals.
  • CRM experience:
    Tech-Savvy or Fast learner (IDMS is a plus)

What We Offer:

  • Competitive salary and performance-based incentives.
  • A collaborative and supportive work environment.
  • Opportunities for professional growth and development

  • Bilingual Dental Biller

    hace 5 días

    Guadalajara, Jalisco, México Virtual Staff Inc. A tiempo completo

    Duties and Responsibilities End-to-End Revenue Cycle Management (RCM): Oversee the entire billing cycle from claims submission to final reimbursement, ensuring each step is accurately and efficiently managed. Accounts Receivable (A/R) Collections: Track and manage unpaid bills, performing follow-ups on outstanding claims and resolving collection issues to...

  • Bilingual Intake Agent

    hace 2 días

    Guadalajara, Jalisco, México Intugo A tiempo completo

    ADVANCED ENGLISH SKILLS REQUIRED (C1 OR C2 LEVEL)HIGHSCHOOL DIPLOMA OR EQUIVALENT REQUIREDTHIS POSITION PROVIDES HIGH-QUALITY TELEPHONIC SUPPORT TO POTENTIAL NEW LAW FIRM/ATTORNEY CUSTOMERS THROUGH A LEGAL INTAKE PROCESS.RESPONSIBILITIES:- RECEIVE INTAKES FOR LEGAL SITUATIONS FROM POTENTIAL NEW CLIENTS VIA ELECTRONIC OR TELEPHONIC SOURCES.- MAKE MULTIPLE...

  • Call Center Sales Concierge Agent Mexico

    hace 1 semana

    Guadalajara, Jalisco, México RESORTCOM GROUP A tiempo completo

    Job Details Job Location: Mexico Location - Guadalajara, JA 44610Are you ready for your DREAM VACATION? Join our company family to make that dream come trueAt the Employer of Choice, a complimentary week at one of our managed resorts for you and your family is THE STANDARDOur employees know that our company is a great place to work because we care about our...

  • Call Center Sales Concierge Agent Mexico

    hace 1 semana

    Guadalajara, Jalisco, México ResortCom A tiempo completo

    Are you ready for your DREAM VACATION? Join our company family to make that dream come trueAt the Employer of Choice, a complimentary week at one of our managed resorts for you and your family is THE STANDARDOur employees know that our company is a great place to work because we care about our team, work hard for our success, and value diversity and culture....

  • Activation/Welcome Call Agent Mexico

    hace 3 días

    Guadalajara, Jalisco, México ResortCom A tiempo completo

    Position SummaryThis position reports to the Activation Call Supervisor and is for responsible for providing the highest level of service at all times through interactions with Owners which are completed via telephone and email communication. An Activation/Welcome Call Agent will ensure a positive member experience while delivering excellent customer service...

  • Hotel Reservations Agent Mexico

    hace 1 semana

    Guadalajara, Jalisco, México RESORTCOM GROUP A tiempo completo

    Job Details Job Location: Mexico Location - Guadalajara, JA 44610Position SummaryOur Hotel Reservation Agents provide World Class Service to all inbound and outbound calls from our Guest supporting their reservations needs. In our fast-paced, exciting environment, your day will consist of various call scenarios ranging from assisting guest making hotel...

  • Hotel Reservations Agent Mexico

    hace 1 semana

    Guadalajara, Jalisco, México ResortCom A tiempo completo

    Position SummaryOur Hotel Reservation Agents provide World Class Service to all inbound and outbound calls from our Guest supporting their reservations needs. In our fast-paced, exciting environment, your day will consist of various call scenarios ranging from assisting guest making hotel reservations, Customer Service and, providing answers as needed to any...

  • Associate Manager Franchise Licensing

    hace 1 semana

    Guadalajara, Jalisco, México IHG Hotels & Resorts A tiempo completo

    Provide consultation and acts as key contact for franchisees, Regional/Field Consultants and Business Development staff on all issues related to franchising and inquiries relating to license agreements. Review official licensing documents prepared by the licensing specialists for accuracy and legality and interact with franchisees and attorneys to finding...

  • Associate Manager, Legal

    hace 3 días

    Guadalajara, Jalisco, México IHG Hotels & Resorts A tiempo completo

    Provide consultation and acts as key contact for franchisees, Regional/Field Consultants and Business Development staff on all issues related to franchising and inquiries relating to license agreements. Review official licensing documents prepared by the licensing specialists for accuracy and legality and interact with franchisees and attorneys to finding...

  • Bilingual Collections Agent

    hace 2 semanas

    Guadalajara, México Farmer & Wright A tiempo completo

    **Bilingual telephone collections person needed for rapidly growing cutting edge law firm.** **We are seeking a telephone collections person who is self-motivated, can communicate effortlessly with clients, and bring them back onto a payment plan via an automated system. Also must be able to think outside the box to get tasks completed. This person should...

  • Bilingual Collections Agent

    hace 3 semanas

    Guadalajara, México Farmer & Wright A tiempo completo

    **Bilingual telephone collections person needed for rapidly growing cutting edge law firm.****We are seeking a telephone collections person who is self-motivated, can communicate effortlessly with clients, and bring them back onto a payment plan via an automated system.Also must be able to think outside the box to get tasks completed.This person should have...

  • Collections Agent

    hace 5 días

    Guadalajara, México Resolv.Global A tiempo completo

    We are looking for a collections agent! Here are the requirements: - Must have 6 months Debt Collections experience (applicants without will NOT be considered) - Work from home - Must have own computer - Must have a verifiable dedicated work space **Responsibilities**: - Manage accounts receivable by contacting clients for payment and resolving...

  • Collections Agent

    hace 3 días

    Guadalajara, México Resolv.Global A tiempo completo

    We are looking for a collections agent! Here are the requirements:- Must have 6 months Debt Collections experience (applicants without will NOT be considered)- Work from home- Must have own computer- Must have a verifiable dedicated work space**Responsibilities**:- Manage accounts receivable by contacting clients for payment and resolving outstanding debts.-...

  • Bilingual Collections Specialist

    hace 3 semanas

    Guadalajara, México Farmer & Wright A tiempo completo

    Bilingual telephone collections person needed for rapidly growing cutting-edge law firm.NOTE: THIS IS NOT A REMOTE OPPORTUNITY, YOU WILL BE ASKED TO WORK AT OUR OFFICE IN GUADALAJARA.We are seeking a telephone collections person who is self-motivated, can communicate effortlessly with clients, and bring them back onto a payment plan via an automated...

  • Bilingual Collections Specialist

    hace 4 semanas

    Guadalajara, México Farmer & Wright A tiempo completo

    Bilingual telephone collections person needed for rapidly growing cutting-edge law firm.NOTE: THIS IS NOT A REMOTE OPPORTUNITY, YOU WILL BE ASKED TO WORK AT OUR OFFICE IN GUADALAJARA.We are seeking a telephone collections person who is self-motivated, can communicate effortlessly with clients, and bring them back onto a payment plan via an automated system....

  • Bilingual Collections Specialist

    hace 2 semanas

    Guadalajara, México Farmer & Wright A tiempo completo

    Bilingual telephone collections person needed for a rapidly-growing cutting-edge law firm.IMPORTANT: This is**NOT** a remote job opportunity. You will be required to work from the Guadalajara office, in Mexico.We are seeking a telephone collections person who is self-motivated, can communicate effortlessly with clients, and bring them back onto a payment...

  • Bilingual Collections Specialist

    hace 4 semanas

    Guadalajara, México Farmer & Wright A tiempo completo

    Bilingual telephone collections person needed for rapidly growing cutting-edge law firm.**IMPORTANT**:This is**NOT** a remote job opportunity. You will be required to work from the Guadalajara office, in Mexico.We are seeking a telephone collections person who is self-motivated, can communicate effortlessly with clients, and bring them back onto a payment...

  • Bilingual Collections Specialist

    hace 3 semanas

    Guadalajara, México Farmer & Wright A tiempo completo

    Bilingual telephone collections person needed for rapidly growing cutting-edge law firm.IMPORTANT: This is**NOT** a remote job opportunity.You will be required to work from the Guadalajara office, in Mexico.We are seeking a telephone collections person who is self-motivated, can communicate effortlessly with clients, and bring them back onto a payment plan...

  • Collections Supervisor

    hace 2 semanas

    Guadalajara, México Intugo A tiempo completo

    **DESCRIPTION**- SUPPORTS TEAM MANAGER AND PERFORMS MANAGEMENT DUTIES WHEN THE MANAGER IS ABSENT OR OUT OF OFFICE.- COACH AND LEAD THE TEAM TO DELIVER OUTSTANDING CLIENT SERVICE AND EXCEED TARGETED GOALS- ANSWERS TEAM MEMBER QUESTIONS, HELPS WITH TEAM MEMBER PROBLEMS, AND OVERSEES TEAM MEMBER WORK FOR QUALITY AND GUIDELINE COMPLIANCE.- ASSIST IN THE...