Bilingual Intake Agent

hace 8 horas


Guadalajara, Jalisco, México Intugo A tiempo completo

ADVANCED ENGLISH SKILLS REQUIRED (C1 OR C2 LEVEL)

HIGHSCHOOL DIPLOMA OR EQUIVALENT REQUIRED

THIS POSITION PROVIDES HIGH-QUALITY TELEPHONIC SUPPORT TO POTENTIAL NEW LAW FIRM/ATTORNEY CUSTOMERS THROUGH A LEGAL INTAKE PROCESS.

RESPONSIBILITIES:

- RECEIVE INTAKES FOR LEGAL SITUATIONS FROM POTENTIAL NEW CLIENTS VIA ELECTRONIC OR TELEPHONIC SOURCES.

- MAKE MULTIPLE FOLLOW-UP CALLS TO POTENTIAL NEW CLIENTS WITH THE GOAL OF MAKING SUCCESSFUL CONTACT.

- DISCUSS THEIR LEGAL SITUATION AND PROMPT THE INTAKE CONTACT TO ANSWER A SERIES OF QUESTIONS TO DETERMINE QUALIFICATION FOR THE LEGAL INTAKE.

- SEND LEGAL DOCUMENTS FOR SIGNATURE TO CONTACTS AND FOLLOW-UP FOR SIGNING.

-TRANSLATE LEGAL DOCUMENTS FROM ENGLISH TO SPANISH

QUALIFICATIONS:

- PREVIOUS EXPERIENCE IN A DIRECT CUSTOMER CONTACT POSITION IS PREFERRED.

- CUSTOMER SERVICE ORIENTATION.

- EXCELLENT WRITTEN AND VERBAL COMMUNICATION SKILLS.

- BASIC PC KNOWLEDGE, WORKING KNOWLEDGE OF WINDOWS OPERATING SYSTEMS, INTERNET AND MAINSTREAM WEB BROWSERS.

SCHEDULE

MONDAY TO FRIDAY

12:00 PM - 9:00 PM

OR

6 WORK DAYS PER WEEK (OPTIONAL SATURDAY OR SUNDAY FREE)

12:00 PM - 7:30 PM

(WORKING HOURS CHANGE WITH SUMMER TIME)

SALARY AND BENEFITS

MONTHLY BASE SALARY $18, 500 PESOS

+WEEKLY ATTENDANCE BONUS $730

+$800 FOOD STAMPS

*ALL MEXICAN LAW BENEFITS APPLY*

THIS IS A FULLY ON SITE POSITION IN GUADALAJARA, JALISCO

Job Type: Full-time

Pay: $18, $20,000.00 per month

Application Question(s):

  • Are you available to work on the weekends?

Education:

  • High school or equivalent (Required)

Language:

  • Advanced english (Required)

Work Location: In person



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