Associate Director, Business Operations

We are seeking an experienced Associate Director of Business Operations to lead and manage the day-to-day operations of our Patient Support Center (PSC) Business Operations associates in Mexico City, Mexico. The role partners closely with the departments within Business Operations to ensure alignment with US-based functional standards and ways of working, including Program & Systems Training, Central Operations, and Strategy & Logistics. This role is responsible for overseeing the Mexico City associate's work, administrative functions, and full employment lifecycle decisions including hiring, promotion, compensation, termination, discipline, and performance management. The ideal candidate will bring deep expertise in pharmaceutical services and a proactive, solution-oriented mindset to drive operational excellence and associate engagement.

Key Responsibilities:

• Direct and manage daily Business Operations activities, ensuring alignment with US-based department/functional team standards, priorities, and ways of working.
• Coordination of all aspects, in consultation with US functional lead, of Mexico City-based associate lifecycle management including recruitment, onboarding, performance reviews, promotions, disciplinary actions, and terminations.
• Manage Mexico City-based associate escalations in accordance with local law and regulations.
• Support functional escalations in consultation with the appropriate US-based Business Operations lead.
• Partner with PSC Business Operations teams to align functional strategy and execution.
• Support multiple concurrent projects, ensuring timely delivery and high-quality outcomes across assigned activities.
• Synthesize data and insights to increase awareness of local operating needs and support decision-making.
• Responsible for identifying and reporting adverse events via the established Novartis systems as per applicable processes

Required Qualifications:

• Bachelor's Degree required; advanced degree preferred (e.g., MHA, MBA)
• 5+ years of direct people management experience
• Excellent interpersonal, communication, and analytical skills
• Entrepreneurial mindset with a proactive approach to problem-solving
• Ability to manage multiple priorities in a fast-paced environment
• Fluent in English and Spanish

Preferred Qualifications:

• 2+ years of experience in the pharmaceutical or healthcare industry

Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients' lives. Ready to create a brighter future together?

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Division

US

Business Unit

Innovative Medicines

Location

Mexico

Site

INSURGENTES

Company / Legal Entity

MX06 (FCRS = MX006) Novartis Farmacéutica S.A. de C.V.

Functional Area

Marketing

Job Type

Full time

Employment Type

Regular

Shift Work

No

Novartis is committed to work with and provide reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please send an e-mail to [email protected] and let us know the nature of your request and your contact information. Please include the job requisition number in your message.

Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.