Fashion Advisor

hace 5 días

Ciudad de México, Ciudad de México CHANEL A tiempo completo

In line with the FASHION vision and mission, the Fashion Advisor creates a unique and memorable experience for each client, at every moment. Combining a business orientation and a passion for the client, the Fashion Advisor is an artist of relation who contributes to the Brand image and helps to build retail leadership in the market.

Key Responsibilities:


CHANEL Ambassador: The Fashion Advisor embodies the values of the Brand.


• CHANEL Insider: has a solid knowledge of the Brand, its heritage, modernity, and know-how. Shares it with the clients as well as the team.


• Implements all training received, is curious to learn more to nourish a beauty culture and trend knowledge, being pro-active in self-learning.


• Respects the uniform and grooming guidelines at all times.


• Ensures that work area is clean, tidy, hygienic, and professional at all times; knows and respects VM guidelines.


Experience creator: the Fashion Advisor surpasses client expectations.


• Creates a tailor-made client experience, personalized solutions for each visit and each client, using the CHANEL experience ritual and building long-lasting relationship with clients.


• Embraces digital shopping trends and is keen to play an active role in delivering a seamless omni-channel experience for clients.


• Co-creates stories with and for the client, sharing the brand culture and blending it with the client's personal story and the point-of-sale environment to come up with unique moments made just for them.


• Help the client to develop their own style, and if needed propose alterations to be made.


• Handles client service complaints and requests effectively and according to guidelines, can deal with complexity and challenging situations.

Business driver: the Fashion Advisor is performance-minded in order to achieve our objectives.


• Knows and understands the business challenges and maintains discretion about all areas of the CHANEL business.


• Contributes to build the business by achieving sales targets, using all levers such as products, services, data capture … to retain, recruit and grow client return rate.


• Has an appropriate knowledge of operations to ensure the smooth running of business, and reports to the Boutique Manager.


• Monitor requests for after sales service.


Team player: the Fashion Advisor acts interdependently and demonstrates team spirit


• Has a positive attitude, communicates with the team and the manager on a regular basis and has the sense of ethics and integrity.


• Treats others with respect, acknowledges cultural differences, and is willing to learn from those differences.


• Shares best practices with the team, is pro-active and contributes to nourish the collective knowledge and skills.


• Ensures the proper operation of the sales space at all times, as directed by Visual Merchandising.


• Participates in product stock replenishment and physical inventory of stocks.


EXPERIENCE AND QUALIFICATION


• Eagerness and willingness to take care of the client; Luxury retail experience is mandatory.


• Selling skills and performance driven for RTW


• Styling knowledge and ability to create RTW total look.


• English mandatory SOFT SKILLS AND ABILITIES


• Interpersonal skills, ability to establish emotional connection and build a relationship.


• Empathy and listening skills


• Generosity and "art of caring"


• Curiosity, openness, and eagerness to learn.


• Problem solving and ability to deal with complexity and change.


• Self-awareness, self-confidence


• Enthusiasm, energy and motivation


• Storytelling and ability to engage and inspire.


• Team spirit, ethics and integrity


• Positive body language

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