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hace 2 semanas

Ladrón de Guevara, México HRPV Mexico A tiempo completo

**Are you passionate about technology and eager to start a career in IT?**Join our team as an IT Support and be a vital part of our tech-driven company In this role, you'll provide essential technical assistance to users, troubleshoot hardware and software issues, and help maintain smooth network operations.This position is **ON-SITE in Guadalajara**and perfect for those who want to grow their skills in a supportive, dynamic environment.**Key Responsibilities**:- Assist with diagnosing and resolving hardware and software problems.- Troubleshoot network connectivity and internet issues.- Help with the installation, configuration, and maintenance of devices.- Document, track, and follow up on incidents and solutions provided.- Perform routine maintenance on IT equipment.- Ensure timely updates of software and operating systems according to company policies.- Manage hardware and software inventory efficiently.- Maintain accurate records of incidents, resolutions, and processes.- Generate periodic reports on the status of technical support operations.- Assist in the creation and updating of user manuals and support documentation.**Qualifications**:- Basic technical knowledge of hardware, software, and networking (TCP/IP, DNS, DHCP).- Experience in technical support or a related role.- Excellent customer service and problem-solving skills.- A team player who is adaptable and eager to learn.- Strong communication skills, with an advanced level of English (B2-C1).**What We Offer**:- Competitive salary of **13,000 MXN**per month, depending on experience and English proficiency.- Full Mexican law benefits including IMSS, paid vacations, and Christmas bonus.- Monday to Friday work schedule, with fixed 8-hour shifts (no campaign work).- From 7:30 am to 4:00 pm.- Paid training starting from day one you’ll receive your full salary while training- Access to discounts at cafes, gyms, spas, and more through our company benefits program.- Numerous opportunities for professional development and career growth.- Be part of a rapidly expanding company with over 500 employees, always seeking new talent for internal promotions.- An inclusive, diverse workplace where everyone is valued—no discrimination based on appearance or preferences.**Ready to kick-start your IT career?** Send your updated resume in English, and become part of our growing team at HRPVThis position is ON-SITE.This position is for FULL TIME only.**Please have these documents ready to speed up your process**:RFC (Constancia Fiscal 2025), proof of address, valid official identification, CURP, and NSS (No. IMSS).Pay: From $13,000.00 per monthApplication Question(s):- Are you available to start working full-time?**Language**:- English fluently (required)Work Location: In person

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