People & Culture Director

Company Description

Ennismore, with its luxury brand SLS Hotels, has developed a magnificent all-inclusive project in the oasis of Playa Mujeres, just north of Cancún, Mexico: SLS Playa Mujeres Cancún, All-Inclusive Collection.

Our all-inclusive resort features 498 luxurious rooms, along with an impressive selection of 18 restaurants and a rejuvenating spa. Perfect for both adults seeking a getaway and families looking for connection and adventure, this hotel brings a world of extraordinary experiences to Cancún, offering a wide range of services and activities tailored to travelers of all ages.

This project is not for the faint of heart. At Ennismore, we are ambitious, and this project is a perfect example of that. If you are looking to make a mark as we expand in Mexico, build an exciting hotel with so much to offer, and collaborate with some of the brightest and most talented professionals in luxury lifestyle and hospitality, this could be the perfect opportunity for you.

Job Description

Lead the overall People & Culture strategy for SLS Playa Mujeres, ensuring an organizational culture aligned with the values of SLS, Ennismore, and Accor. This role is responsible for building high-performing teams, ensuring legal and corporate compliance, and delivering exceptional employee experiences throughout the pre-opening, opening, and operational phases of the hotel.

Key Responsibilities

• Ensure all leaders and team members understand and embody the values of SLS, Ennismore, and AIC.
• Design and execute the onboarding process across all hiring phases, guaranteeing a premium and consistent experience.
• Coordinate and facilitate corporate trainings such as SLS/Ennismore Induction, Personal Best Training, and other brand programs.
• Foster a positive, collaborative, and performance-driven work environment.
• Strengthen talent development through training plans, cross-training initiatives, and leadership programs.
• Ensure full compliance with Mexican labor laws, corporate policies, internal processes, and union regulations.
• Oversee administrative processes including terminations, absences, lateness, onboarding, and offboarding.
• Manage internal investigations and maintain accurate documentation.
• Work closely with the GM, VP People & Culture Americas, RVP P&C, and VP of Openings.
• Participate in regional meetings and build strong connections within the Ennismore/Accor network.
• Collaborate with key departments: Finance, Sales, Marketing, Revenue, PR, and Legal.
• Ensure smooth and consistent communication between corporate and property teams.
• Participate in P&L reviews, forecasting discussions, and alignment on hotel goals and priorities.

Qualifications

Expected Outcomes

• Build a fully staffed team aligned with luxury standards and a stable work environment.
• Implement all corporate processes efficiently and in full compliance.
• Ensure the hotel operates with a strong, service-driven culture.
• Serve as a trusted link between property, ownership, and corporate teams.

Professional Profile

• Previous experience as Director or Senior Manager of Human Resources/People & Culture in luxury hospitality.
• Strong knowledge of Mexican labor law, union relations, and compliance processes.
• Exceptional communication skills, emotional intelligence, and the ability to influence executive-level leaders.
• Advanced English required.

Additional Information

• The opportunity to join an innovative, fast-growing international group, committed not only to building new hotels but also to creating a global brand.
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• Becoming part of a team that is passionate about delivering exceptional hospitality experiences and exploring new locations with every opportunity.
• A competitive package and plenty of opportunities for growth and development.