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People Care Advisor

hace 2 semanas

Tlaquepaque, Jalisco, México Hewlett Packard Enterprise A tiempo completo
People Care AdvisorThis role has been designed as 'Hybrid' with an expectation that you will work on average 2 days per week from an HPE office

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world. Our culture thrives on finding new and better ways to accelerate what's next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

People Care is HPE's internal HR support service. As demand grows across channels (AskHR, Cases, Messaging), we need disciplined operations, clear processes, and reliable reporting to keep the engine running smoothly.

As a People Care Advisor, you'll be the first point of contact for HPE employees, reviewing inquiries through cases and chat. You'll provide accurate, timely support while partnering with regional AMS teams and global programs to ensure a seamless employee experience.

Your role will also involve collaborating with stakeholders to resolve complex issues, identifying opportunities to improve processes, and helping standardize operating practices across teams. This is a dynamic position where you'll combine problem-solving, communication, and process optimization to make a real impact. 

How you´ll make your mark:

  • Collaborate on projects and initiatives by supporting delivery, documentation, and coordination with guidance from the team.
  • Identify and recommend process improvements, ensuring standardization and consistency across operations.
  • Provide analytical and administrative support for priority projects, including data analysis and reporting for decision-making.
  • Resolve employee HR inquiries of moderate complexity through cases and chat, escalating when necessary for timely resolution.
  • Assist with reporting and data analytics, including survey results, employee metrics, and financial data to uncover insights and trends.
  • Contribute to documentation and best practices, helping maintain clear and standardized operating procedures across teams.

About You:

  • First-level university degree or equivalent experience.
  • Typically, 0-2 years related experience in compensation, benefits, finance, and/or human resources.
  • Basic knowledge of processes, systems, and overall HR environment.
  • Basic HR knowledge.
  • Good English communications skills.
  • Good quantitative and qualitative analysis skills.
  • Good organizational and time management skills.
  • Good customer orientation.
  • Familiar with continuous improvement and basic data tools.

Additional Skills:

Accountability, Accountability, Active Learning, Active Listening, Bias, Business, Business Objectives, Business Strategies, Change Management Strategies, Coaching, Communication, Creativity, Critical Thinking, Design Thinking, Empathy, Follow-Through, Growth Mindset, HR Programs, Human Resources (HR), Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity, People Management, People Strategies, Personal Initiative {+ 5 more}

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected:

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

#mexico#humanresources

Job:

Human Resources

Job Level:

Entry

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

In accordance with applicable Mexican laws and our commitment to non-discrimination, HPE strictly prohibits requiring medical certificates related to pregnancy status or HIV as conditions for employment, continued service, or promotion.

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

No Fees Notice & Recruitment Fraud Disclaimer

 

It has come to HPE's attention that there has been an increase in recruitment fraud whereby scammer impersonate HPE or HPE-authorized recruiting agencies and offer fake employment opportunities to candidates.  These scammers often seek to obtain personal information or money from candidates.

Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge any candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process.  The credentials of any hiring agency that claims to be working with HPE for recruitment of talent should be verified by candidates and candidates shall be solely responsible to conduct such verification. Any candidate/individual who relies on the erroneous representations made by fraudulent employment agencies does so at their own risk, and HPE disclaims liability for any damages or claims that may result from any such communication.