Support Team Lead

hace 3 horas

Aguascalientes, Aguascalientes, México Softtek A tiempo completo

About the Company.

Founded in 1982, Softtek is a global provider of process-driven IT solutions with 30 offices in North America, Latin America, Europe and Asia. With 15 Global Delivery Centers, Softtek helps improve and produce predictable outcomes for top-tier corporations in over 20 countries. Softtek is the creator and a leader of the nearshore industry. For more information on what we do, who we are, and career opportunities, visit

  • We are looking for a Sr. Team Lead for an application support team in charge of monitoring and troubleshooting high availability services in AWS.

About the Role.

Responsibilities.

  • Lead a team of around 10 people technically and mentoring them.
  • Be able to do engineering and support activities such as: Read logs, troubleshoot software issues, provide solutions, work with a team, able to cover different shifts according to team's needs, willing to eventually and often cover weekend.

Required Skills.

+5 years of experience:

  • Java EE / J2EE
  • Amazon web services (AWS).
  • Alert Basic Monitoring Troubleshooting.
  • English Advanced.
  • Able to write a good email and/or document.

Required Languages.

  • English Advanced.

Possible Job location(s)

  • Hybrid Model: Aguascalientes or Monterrey.

Softtek's attractive healthcare & benefits package:

  • 5 Insurance benefits with full coverage: Major Medical Insurance, with UNLIMITED coverage guarantee, Minor Medical Expenses, for you and your family, Urgent Care Insurance, Life Insurance and Permanent Disability Support, Funeral Service Insurance.
  • Christmas bonus:
  • 25 days. Maternity Leave (12 weeks +2 weeks more than standard)
  • Paternity Leave (10 days).
  • Grocery Vouchers.
  • Saving Funds.
  • Personal Loans with interest rate lower than the bank.
  • Car insurance, for you and your family,
  • 50% lower cost than market price.

Softtek Contigo Program:

  • Exclusive membership with multiple benefits: nutrition, legal, medical, and psychological assistance, discounts in health, entertainment, education, etc.; home assistance services; pet veterinary assistance, anti-rabies vaccine, pet funeral; and much more.

Wellness & Wellbeing:

  • Wellness Hub: nutrition, physical and emotional support.
  • Make a difference with our social missions.

Softtek Community:

  • Diverse, inclusive and fun.

At Softtek, we recognize that talent is diverse, we respect each person's life condition, and we promote equity in treatment and opportunities without discri
mination.

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