High Jewelry Manager

Job Description
Position Overview

The
High Jewelry Manager Mexico
is responsible for supporting and executing the tactical strategy to drive High Jewelry (HJ) business performance within the Mexican market. This role focuses on managing local HJ performance, strengthening client engagement with High Net Worth (HNW) and Ultra High Net Worth (UHNW) clients, and contributing to the development of a High Jewelry expert community that supports elevated client experiences and sales.

Reporting to regional leadership, the High Jewelry Manager – Mexico works closely with Client Relations, Retail, Merchandising, and Regional High Jewelry partners to ensure strong execution of strategies aligned with both global objectives and local market needs. The role requires a hands-on approach, deep understanding of the Mexican luxury client landscape, and strong relationship-building capabilities.

The ideal candidate balances strategic thinking with operational excellence, placing the client at the center while fostering people development and reinforcing brand desirability. This role champions Tiffany & Co.'s belief
People Make the Difference
and lives our values:
Be Creative & Innovative, Deliver Excellence, and Cultivate an Entrepreneurial Spirit
.

Key Accountabilities High Jewelry Sales & Business Development (Mexico)

• Partner with Client Relations and Retail leadership in Mexico to support and execute High Jewelry sales initiatives for HNW and UHNW clients.
• Support the planning and execution of local High Jewelry activations, private appointments, events, and trunk shows tailored to the Mexican market.
• Collaborate with Regional Client Relations teams to understand local client behaviors, cultural nuances, and market-specific opportunities.
• Work closely with Merchandising and Regional High Jewelry teams to ensure the assortment aligns with client preferences and demand in Mexico.
• Track and analyze High Jewelry business performance locally, providing insights and recommendations to regional leadership.

Development of a High Jewelry Expert Community

• Support the creation and ongoing development of a local community of High Jewelry Experts in Mexico with strong knowledge of gemstones, craftsmanship, and High Jewelry storytelling.
• Assist in the execution of training programs, timelines, and expectations to ensure experts are prepared to support High Jewelry sales as trusted partners during client engagements.
• In partnership with Regional and Market stakeholders, help identify internal and external profiles suitable for inclusion in the High Jewelry expert community.
• Identify and propose creative opportunities for continuous learning, including exposure to collections, workshops, and industry insights relevant to the Mexican luxury landscape.

Client Experience & Brand Elevation

• Act as a key local ambassador for High Jewelry, ensuring consistency with Tiffany & Co. brand standards while adapting to local cultural expectations.
• Support teams in delivering elevated, personalized experiences that reinforce trust, exclusivity, and long-term client relationships.
• Ensure High Jewelry storytelling reflects both Tiffany's heritage and resonates with Mexican clients' values and lifestyle.

Qualifications

• 5–8 years of relevant experience in luxury retail, jewelry, or high-end client relations
• Gemology qualification (GG level preferred)
• Strong written, verbal, and presentation skills in Spanish and English
• Proven ability to manage budgets and support market-level initiatives
• Experience working with HNW/UHNW clients in the Mexican market
• Previous experience in a client-facing or client relations role
• Strong cultural awareness and understanding of the Mexican luxury consumer

Performance Measures and Scope of Role

• High Jewelry sales results within the Mexican market
• Successful execution of local High Jewelry activations and client experiences
• Development of a recognized and effective High Jewelry expert community in Mexico
• Contribution to client retention and High Jewelry client acquisition