Operations Engineering

If you're looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you'll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Operations Engineer

Role Purpose:

We are seeking a dedicated and detail-oriented individual contributor to join our Shared Platform Services Team. In this role, you will be responsible for ensuring the timely and effective patching of systems / software across the critical IT serviced owned by Digital Business Automation platform. You will work closely with other IT teams to identify and implement security patches / software updates, ensuring that the platform's infrastructure remains secure, compliant, and up-to-date while maintaining the expected level of quality and adhering to established standards and best practices.

The role requires flexible working via shifts and out of hours / weekend coverage on rotation basis to align with respective maintenance windows of the services.

Role Expectation

• Monitor and deploy patches and updates for operating systems and applications to ensure security and functionality are maintained.
• Work with respective security teams to identify and assess vulnerabilities in the system. Prioritize patching activities based on risk, security exposure, and business needs.
• Maintain detailed records of patching activities, including what patches were applied, the systems affected, and any issues encountered. Provide regular reports on patching status and compliance.
• Implement automated patching processes and tools to improve efficiency and reduce manual intervention. Identify opportunities to reduce toil and raise remand for respective engineering / automation teams.
• Work cross-functionally with other IT teams (e.g., Systems, Security, Network, etc.) to coordinate patching efforts and minimize service disruptions.
• Assist with troubleshooting and remediation of issues arising from patching, ensuring minimal downtime and service interruption.
• Ensure patching processes align with internal policies, industry standards, and regulatory requirements. Support auditing activities related to patch management.
• Stay current with the latest security vulnerabilities, patches, and industry best practices, making recommendations for improvements to patching strategies and tools

The role requires flexible working via shifts and out of hours / weekend coverage on rotation basis to align with respective maintenance windows of the services.

Qualifications Required:

Essential

• Hands on administration experience of Unix/Linux / Windows operating systems.
• Experience on scripting languages (e.g., PowerShell, Bash) for automation.
• Experience on IT Service Management i.e. Change Management, Incident Management, Problem Management and understanding of OLAs and SLAs.
• Experience on DevOps processes and Agile methodologies – Scrum, Kanban
• Knowledge of cryptography (SSL/TLS) security.
• Knowledge and experience with working in High Available environments (OS based cluster software)
• Good analytical and troubleshooting skills.
• The ability to manage self-workload, set and meet customer expectations.
• Excellent communication skills, both written and verbal.
• Fluent English is mandatory.
• Strong attention to detail and a proactive approach to managing patching activities.
• Strong sense of 'do the right thing' in relation to standards and governance.

Desirable

• Experience administrating VCS (Veritas Cluster Server).
• Experience of using Service Now, Confluence, Jira.

Understanding of Products like Sterling Integrator / Sterling File Gateway, Connect:Direct, etc. and Workload Automation e.g. Control-M would be an advantage.

Lenguage Level:

• English level – Advanced English profienc C1.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

At HSBC we offer our colleagues a greater number of leave days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance, and care.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

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