Senior Operations Manager

Job Title: Senior Operations Manager

Location:
Mexico – Assigned Region (frequent travel between units required)

Work Arrangement:
On-site (frequent travel between units required)

Schedule:
Full-time, flexible hours including extended hours during events or audits

Type of Contract:
Permanent

Job Summary

We are seeking an experienced and strategic
Senior Operations Manager
to oversee the operational performance of multiple venues within an assigned region. This role requires a dynamic leader capable of ensuring efficient, compliant, and financially sound operations across all sites. The successful candidate will act as a central liaison among corporate stakeholders, local teams, and key external partners, playing a pivotal role in delivering high-quality services and achieving key business objectives.It is preferred that they have experience with stadiums and or arena operations or some type of management experience within sports and entertainment venues.

Key Responsibilities

• Lead the day-to-day operations of multiple venues, ensuring profitability, legal compliance, and adherence to company policies.
• Oversee corporate initiatives across HR, sales, marketing, safety, energy efficiency, and customer service.
• Manage event logistics, ensuring smooth execution, timing, and customer satisfaction.
• Handle real-time operational issues and provide immediate resolution.
• Review and authorize financial documents including budgets, forecasts, and pricing models.
• Participate in decisions related to investments, major purchases, and leasing.
• Lead labor negotiations and conflict resolution processes as needed.
• Develop, implement, and audit operational policies and procedures.
• Set and monitor performance goals with local managers.
• Ensure effective use of resources and achievement of key performance indicators (KPIs).
• Mentor and evaluate local operations managers, offering strategic guidance and feedback.
• Contribute to the development of marketing plans, menus, and revenue-generating strategies.
• Represent the organization in dealings with clients, regulatory bodies, and strategic partners.

Required Qualifications:

Education:

• Bachelor's degree in Business Administration, Hospitality, Finance, or a related field.
• Master's degree is a plus.

Experience:

• At least 5 years in senior operational roles, preferably within stadiums, convention centers, event venues, hospitality, or large-scale service industries.
• Proven experience managing diverse departments and large-scale events.

Skills & Knowledge:

• Strong focus on operational excellence and service quality.
• Strategic mindset with analytical and results-driven thinking.
• Outstanding communication, coaching, and leadership abilities.
• Deep understanding of operations, budgeting, marketing, sales, and safety regulations.
• Expertise in managing cross-functional teams.
• Proficiency in ERP, CRM, and POS systems.
• Financial acumen for budget control and reporting.
• Resilience under pressure and problem-solving in dynamic settings.
• Fluent and professional communication, customer-focused approach.
• Familiarity with health and safety standards and relevant regulations.
• Intermediate to advanced English proficiency is desirable.

Job Requirements

• Willingness to travel frequently within the assigned region.
• Ability to work extended hours during events, openings, or audits.

Core Competencies

• Strategic Operational Planning
• Results Orientation
• Decisive Problem Solving
• Urgency and Accountability
• Effective Communication
• Conflict Resolution and Interpersonal Skills

ttg Talent Solutions is an Equal Opportunity Employer and recruiting agency. We are committed to creating an inclusive and diverse work environment and welcome applications from all qualified candidates regardless of race, color, religion, gender, sexual orientation, national origin, age, disability, or veteran status. Please note that all offers of employment are contingent upon the successful completion of a drug test and background check. We maintain a drug- and substance-free workplace to ensure the safety and well-being of all employees.

At ttg, "We believe in making a difference One Person at a Time," ttg OPT.

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