Technical Account Manager – Payments

We're hiring
At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career growth and development opportunities.

The International Client Services
- Technical Quality of Acceptance (TQA) Manager
is responsible for leading and supervising all related technical acceptance enablement activities as part of their assigned county/ies leveraging a strong trend and root cause analysis approach while orchestrating the required support from specialized partnering teams to achieve successful remediation and country acceptance health targets.

Responsibilities

• Manages technical communications with client s technical team project team customer service teams and senior executives
• Provides technical support and consultancy to assigned markets and clients while naturally becoming the trusted point of contact for fixing technical acceptance issues
• Proactively resolves client business & technical problems while showing strong leadership navigating the articulated business matrix acting in complete autonomy
• Supports business development teams to expand acceptance in specific markets
• Supports market testing activities conducted by Discover with the partners and lead remediation efforts
• Proactively find gaps in the acceptance by reviewing historical transactions using data tools
• Provides regular updates and reporting adapted to different levels of management on key metrics and objectives
• Be able to adapt overall remediation tactics and strategies to address challenges issues opportunities
• Executes department initiatives and ensures processes and projects are well documented to meet auditing requirements
• Could have additional responsibilities for planning directing and coordinating activities cross functionally.

At a minimum here s what we need from you:

• Extensive knowledge and experience of the payment ecosystem preferably from a scheme or acquiring background
• Extensive experience in managing card acceptance (technical remediation) from an operational perspective
• Proficient knowledge of Excel Trend Analysis and Root Cause Analysis are essential
• Good knowledge of Power Point proficient in delivering presentations to senior management
• Natural relationship builder able to proficiently set and maintain great relationships with a portfolio of clients and multiple internal stakeholders

Why Cognizant?
Improve your career in one of the largest and fastest growing IT services providers worldwide

Receive ongoing support and funding with training and development plans

Have a highly competitive benefits and salary package

Get the opportunity to work for leading global companies

We are committed to respecting human rights and build a better future by helping your minds and the environment

We invest in people and their wellbeing.

We create conditions for everyone to thrive. We do not discriminate based on race, religion, color, sex, age, disability, nationality, sexual orientation, gender identity or expression, or for any other reason covered.

At Cognizant we believe than our culture make us stronger

Join us now

Igualdad de Empleo y Política de Acción Afirmativa:

Cognizant es un empleador que ofrece igualdad de oportunidades. Todos los solicitantes calificados recibirán consideración para el empleo sin distinción de sexo, identidad de género, orientación sexual, raza, color, religión, origen nacional, discapacidad, estado de veterano protegido, edad o cualquier otra característica protegida por la ley.