Customer Service Analyst

hace 1 semana


Miguel Hidalgo, Ciudad de México Kraft Heinz A tiempo completo

All Posting Locations: Miguel Hidalgo, Distrito Federal, MX

Job Functions: Logistics

Date Published: November 21, 2025

Ref#: R-98348

ABOUT THE ROLE

Job Description

Actividades:

  • Seguimiento a OC correspondientes a los clientes que tenga asignados desde su ingreso hasta su entrega
  • Creación y seguimiento a NC si se requieren por rechazos o problemas de calidad
  • Reportes de KPIS de CS especifico de cada cliente
  • Reuniones con almacén y Transportes para garantizar las cargas de las OC

Eduación:

  • LAE, Ingenieria o Carrera afín.
  • Manejo de SAP
  • Excel Avanzado

Aptitudes:

  • Atención a detalles
  • Comunicación efectiva
  • Enfoque al cliente
  • Trabajo en equipo

Location(s)

Mexico, D.F.

Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes.



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