Billing Specialist

We are seeking a Billing Specialist to join our Finance team. In this role, you will own end-to-end subscription billing, recurring invoicing, usage-based billing, and accounts receivable management for our SaaS business. You will ensure billing accuracy, deliver a best-in-class customer billing experience, and collaborate closely with Sales, Customer Success, Revenue Operations, and Finance.

Key Responsibilities

Billing Operations & Invoice Management

• Own end-to-end customer billing, including invoice generation, validation, and delivery across multiple currencies.
• Manage monthly billing cycles for subscription and usage-based invoicing.
• Submit invoices through customer AP portals and ensure timely and accurate invoice distribution.
• Maintain billing schedules, contract updates, and customer details in NetSuite SuiteBilling.
• Respond to customer billing inquiries and resolve discrepancies or disputes efficiently.
• Partner with Sales and Customer Success on billing setup, changes, renewals, and customer communication.

Accounts Receivable & Collections

• Monitor AR aging and proactively manage collections activities.
• Conduct weekly AR aging reviews and identify trends or risks.
• Utilize automated dunning processes and conduct direct outreach when necessary.
• Communicate with customers regarding overdue balances, remittances, and payment plans.
• Support month-end close activities related to AR and bad debt considerations.
• Analyze billing and collections data to identify discrepancies or opportunities for process improvement.

Reconciliation, Accuracy & Compliance

• Reconcile billing data between NetSuite, Salesforce, and internal systems.
• Validate usage data, billing logic, and usage-based charges.
• Maintain accurate customer, contract, and billing master data across systems.
• Provide documentation and support for internal audits and financial reporting needs.

Systems, Tools & Workflow Optimization

• Work extensively with NetSuite SuiteBilling and ARM, Salesforce, and Excel/Sheets.
• Support enhancements to quote-to-cash workflows and system integrations.
• Take ownership of scheduled and off-cycle bill runs, including invoices for newly closed deals.

• 3-5 years of experience in Billing, Accounts Receivable, Revenue Operations, or related Finance roles (SaaS or recurring billing experience strongly preferred).
• Strong understanding of subscription billing and usage-based billing processes within a SaaS environment.
• Hands-on experience with billing systems, ideally NetSuite SuiteBilling or equivalent platforms.
• Advanced proficiency in Excel/Google Sheets (pivot tables, lookups, complex formulas).
• Excellent written and verbal communication skills with confidence engaging directly with customers.
• High attention to detail with strong organizational and analytical skills.
• Ability to work independently and manage competing priorities in a fast-paced environment.

Hireframe provides nearshore and offshore staffing solutions, operating as a remote-first organization with team members located in the United States, Mexico, and the Philippines. Our robust benefits package includes:

• Permanent remote work flexibility
• Annual performance bonuses
• Dedicated coaches offer an extra channel of support and skill-building
• Opportunities for professional growth

At Hireframe, we cultivate a supportive environment that fosters professional development and success, ensuring our team members thrive in their careers.

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