Customer Support Legal Area

hace 1 semana


Chihuahua, Chihuahua, México Distro A tiempo completo

Experience: Minimum 1 year in customer service or call centers (BPO)

Languages: Bilingual in English & Spanish

Job Description:


• Answer calls with professionalism and empathy


• Document and resolve inquiries


• Provide excellent client service


• Pay close attention to detail


• Retain and document client/provider information

Responsibilities:


• Conduct consultations for potential cases


• Sign up new clients electronically


• Set initial clinic appointments


• Review inquiry calls and emails


• Process and file legal documents


• Meet walk-in clients and communicate with partner firms


• Data entry and case documentation

Secondary Duties:


• Collaborate with other departments


• Connect clients with legal teams


• Direct calls from insurance or medical providers appropriately

Skills & Qualifications:


• Ability to multi-task in fast-paced environments


• Strong organizational and technical proficiency


• Proficient in Microsoft Word, Outlook, DocuSign


• Capable of handling office equipment


• Excellent client service skills


• Ability to stay calm under pressure


• Empathy and sympathy for clients.

$1,000 - $1,100 a month


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