Country Business Resilience Manager

JOB DESCRIPTION

You will ensure operational continuity for employees, clients and shareholder interests, by ensuring the business's ability to maintain appropriate operating levels, despite all types of physical business disruption.

The function provides a formal structure allowing for cohesive and centralized oversight of the enterprise-wide control environment, partnering closely with firmwide Business Resiliency, Compliance, Risk, Audit and other control disciplines.

This role ensures that the business can respond effectively to disruptive events, minimize operational impact, and safeguard employees, assets, and reputation.

Job responsibilities

• Resiliency Program Management:
  
  Develop, implement, and maintain country-level resiliency and business continuity plans in alignment with global standards and local regulations.
• Regulatory Agenda:
• Business Country Resilience Manager is responsible for engaging in regulatory requirements and for effectively responding to regulatory audits and inquiries.
• Risk Assessment:
  
  Conduct regular risk assessments to identify potential threats (natural disasters, geopolitical risks, cyber threats, etc.) and vulnerabilities affecting business operations.
• Incident Response & Crisis Management:
  
  Lead the response to major incidents, coordinating cross-functional teams and ensuring timely communication and resolution.
• Training & Awareness:
  
  Organize and deliver training sessions, tabletop exercises, and awareness campaigns for staff on resiliency and crisis management protocols.
• Stakeholder Engagement:
  
  Liaise with local authorities, emergency services, and external partners to ensure coordinated response and compliance with regulatory requirements.
• Reporting & Documentation:
  
  Maintain accurate records of plans, incidents, exercises, and improvements. Prepare regular reports for senior management and global resiliency teams.
• Continuous Improvement:
  
  Review and update resiliency plans based on lessons learned, changes in business operations, and evolving risk landscape.

Required qualifications, capabilities, and skills:

• Bachelor's degree in Business Administration, Risk Management, Security, or related field.
• 5+ years of experience in business continuity, risk management, or crisis management, preferably in a multinational environment.
• Strong understanding of local regulatory requirements and global resiliency standards.
• Excellent communication, leadership, project management and stakeholder management skills.
• Ability to work under pressure and manage multiple priorities.
• Professional certifications (e.g., CBCP, MBCI, ISO 22301)
• Decision-making under uncertainty
• Collaboration and influence
• Adaptability and resilience

ABOUT US

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.