Technical Service Engineer LATAM

Acute Care Technology

At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.

The Acute Care Technology division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Products include AEDs, trauma kits, ventilators, temperature management solutions, and more. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service.

At ZOLL, you won't just have a job. You'll have a career—and a purpose.

Join our team. It's a great time to be a part of ZOLL

Job Description:

Location: Remote (within Latin America)

Travel: Required across Latin America up to 75% of the time and occasionally outside the

region

Languages: Fluent in Spanish and English; Portuguese is a strong plus

Reports To: Service Manager Latin America

Position Summary

Support for both technical service and regulatory affairs across Latin America. This dual function role is essential in managing ZOLL's service excellence and regulatory compliance efforts throughout the region. This position plays a key role in strengthening customer satisfaction through technical relationship management, issue resolution, and collaboration with sales, engineering, and quality teams.

Key Responsibilities

• Provide expert technical support and customer relationship management across the LATAM territory, including Bermuda, Puerto Rico, Mexico, the Caribbean, Central and South America.
• Identify training and service support gaps for ZOLL products.
• Coordinate and perform technical training for all ZOLL products line.
• Act as a technical Subject of Matter Expert (SME) for regional sales teams, business partners, and key accounts.
• Coordinate field corrective actions and upgrades in collaboration with headquarters and regional business partners.
• Assist in preventive maintenance activities and oversee documentation of service events from the BP´s.
• Track and report complaint trends; collaborate with Engineering and Quality Assurance for resolution.
• Support pre-sales activities including tenders, deployments, and product demonstrations.
• Ensure regulatory compliance in reporting complaints and service activities per SOPs.
• Assist the corporate regulatory team with the full registration lifecycle of ZOLL products across LATAM: new submissions, modifications, renewals.
• Coordinate with Business Partners, Area Managers, and internal teams to gather and prepare necessary documents for registration purposes.
• Serve as a liaison with local consultants, ensuring proper follow-up, documentation, and payment flows
• Maintain a centralized and up-to-date database of all product registrations
• Letter requests and follow up, coordinate apostille/legalization of documents (CFG, LoA, PoA, ISO) and manage validation processes.
• Provide guidance on the regulatory impact of product changes (ECR´s) and support resolution of Ship Holds.

Qualifications & Skills

• Bachelor's degree in biomedical engineering, Electronics or equivalent technical discipline; or 5+ years of relevant experience.
• Proven experience in customer-facing service roles in the medical device industry.
• Familiarity with LATAM regulatory frameworks for medical devices.
• Excellent interpersonal, communication, and presentation skills.
• Demonstrated ability to train, present, and speak in public.
• Knowledge of quality assurance practices is a plus.
• Sales or commercial support experience is an advantage.
• Valid US visa and ability to travel regionally and internationally

ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patient's lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.