Latam Technical Support Engineer
hace 3 días
**Main Duties and Responsibilities**:
**Pre-Sales**
- Conduct quality product training and technical guidance to customer to resolve technical problems
- Build quality relationship with customers and managers
- Provide in house technical support to sales staff
- Leading the design of the program for the customer
- Constantly collect and feedback on customers and market’s demand toward company’s products
**After-Sales**
- After-sales technical support (training, maintenance, hands-on repair, remote support)
- Feedback product related issues to research and development personnel for improvement
- Summarize issues and organize them into technical questions on reporting
- Develop and produce quality guidelines materials as per customer requirement
**Non-Technical Requirements**:
- Good written and spoken communication skills
- Support focus mind, capable to solve / simplify customer challenges
- Willing to learn and patience when dealing with tight timelines
- Good analytic thinking and ability of solving the technical problems
- Be friendly, energetic, passionate independently
**Job Requirement**:
- Technical competency in android POS or any relevant experience will be bonus
- Must understand coding logic
-
Technical Support Engineer
hace 3 días
Desde casa, México Base A tiempo completoBase is a Customer Lifecycle Marketing SAAS platform, building the Customer-led Growth (CLG) category and ecosystem. We’re searching for an energetic, tech-savvy Technical Support Engineer who can provide Tier 1+ 2 technical support to our customers, allowing them to realize the maximum value of Base, assuring our platform is up and running as...
-
Technical Support Engineer
hace 2 semanas
Desde casa, México Red Hat Software A tiempo completoAbout the job:The Red Hat Ansible Support Engineering team is looking for a Technical Support Engineer with a background in IT automation technologies to join us in Mexico.In this role, you will help customers resolve technical issues with the deployment and use of the Red Hat Ansible Automation Platform suite of solutions, which includes automation...
-
IT Support Engineer
hace 4 semanas
Desde casa, México Definity First A tiempo completoWe are seeking a highly skilled and motivated **IT Support Engineer** to join our team. As a **remote position** based in **México **&** LATAM**, you will play a crucial role in troubleshooting and providing technical support to our customers. If you are a self-motivated individual with a passion for technology and excellent communication skills, we invite...
-
Technical Service Engineer LATAM
hace 1 día
Desde casa, México Zoll Medical Corporation A tiempo completoAcute Care TechnologyAt ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions. ...
-
Technical Support Engineer
hace 1 semana
Desde casa, México Lytx A tiempo completoPosition Summary: The Technical Support Engineer (Surfsight) will engage directly with resellers and end-users, handling the most technically advanced cases. Our TSE’s use big data to help troubleshoot platform, hardware, and API/integration issues. If you love to work in a fast paced, dynamic organization that has an ever increasing customer base then...
-
Latam Regional Technical Support Engineer
hace 3 días
Desde casa, México iMinTech A tiempo completo**Main Duties and Responsibilities**: **Pre-Sales** - Conduct quality product training and technical guidance to customer to resolve technical problems - Build quality relationship with customers and managers - Provide in house technical support to sales staff - Leading the design of the program for the customer - Constantly collect and feedback on customers...
-
Technical Support Engineer
hace 3 semanas
Desde casa, México FOGATTI INC A tiempo completoKey Responsibilities:1. Providing expert technical support for our range of water heaters and air conditioner- Troubleshooting and resolving customer issues in a timely and efficient manner.2. Collaborating with our engineering and product development teams to improve product performance and reliability.3. Maintaining up-to-date knowledge of industry...
-
Technical Support Engineer
hace 1 semana
Desde casa, México iMinTech A tiempo completo**Main Duties and Responsibilities**:**Pre-Sales**:- Conduct quality product training and technical guidance to customer to resolve technical problems- Build quality relationship with customers and managers- Provide in house technical support to sales staff- Leading the design of the program for the customer- Constantly collect and feedback on customers and...
-
Junior Technical Support Engineer
hace 1 semana
Desde casa, México Superstaff A tiempo completoTechnical Support Engineer (Path to Engineering) Location: Remote (Preference for Monterrey, MX) Compensation: $2,500 USD / Month (Gross) Language: Advanced English (C1/C2)The opportunity We are a high-growth startup composed of A-players. We are looking for an extremely sharp, obsessive, and high-energy problem solver to join our core team.This is not a...
-
Technical Support Engineer
hace 1 día
Desde casa, México EPAM Systems, Inc. A tiempo completoWe are seeking a skilled and proactive **Technical Support Engineer**to join our dynamic IT team.This role requires a problem-solving mindset and technical expertise to ensure smooth operations across our IT infrastructure. You will be instrumental in diagnosing issues, implementing scalable solutions, and driving automation to support organizational...