Air Import Billing Agent

We take care of our employees, and they take care of our customers

Become a member of a global community The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us

Ensure the proper and timely billing of freight, while providing an exceptional customer service within the Air Import department.

MAJOR DUTIES AND RESPONSABILITIES

Timely and Accurate Billing and Accounting

Invoices customers the expected charges timely and accurately and according to Expeditors and customer requirements. Proper provisions and service provider charges to avoid reserves. Follows proper credit approval processes to minimize risk and protect the company.

Timely and Accurate Data Entry

Ensure accurate and timely data entry into our operational systems according to Expeditors' operational procedures and customer requirements. Monitors exception reports for quick data integrity resolution.

Timely and Accurate Shipment Processing

Ensures smooth and timely freight process flow according to Expeditors' operational procedures. Follows customer's standard operating procedures and proactively notifies customers of any issues. Consistently meets KPI standards, as per company's procedures.

• Ensure smooth and timely air import process flow.
• Ensure accurate and timely client billing.
• Understand all the elements of the import DLSOP (Desk Level Standard Operating Procedure) and correctly interpret this information to fulfill our customers' instructions and expectations.
• Ensure accurate and timely data entry into our operating system.
• Track and trace air import files.
• Verify documents received for air import purposes are compliant and correct.
• Always ensure compliance to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements.
• Understand department process flow, constantly looking for areas of improved efficiency.
• Overseas communications, timely responses to emails and requests (internal and external)
• Escalation of problems to Management when necessary
• Meets company standards of 52 hours training per year per employee.
• Attend training classes when required.
• Complete mandatory training when required.
• Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.

Adhere to the company's 10 cultural attributes:  Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary. 

Adhere to the company's core competencies.

Knowledge:

• Good knowledge of air import processes and system essential
• Understanding of air documentation process
• General knowledge of air, road and ocean transport
• Basic Accounting Knowledge
• 6 months to 1 year related experience and/or training; or equivalent combination of education and experience

Skills:

• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
• Pro-active, strong organizational skills
• Good computer skills (Excel, Word, PowerPoint)
• Advanced English
• Fluent in Spanish

Behaviours:

• Positive and willing to help attitude
• Adhere to the company's 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary