Client Support Representative

hace 2 semanas

Guadalajara, Jalisco, México OEC Group A tiempo completo

Client Support Representative

About us
Established in 1981, OEC Group is one of the leading NVOCC freight forwarding companies. With headquarters located in Taipei, Taiwan, as well as regional headquarters in Los New York, and branches throughout Asia, North America and Europe; OEC Group enjoys a strong position in a rapidly growing market. Our goals and ambition have helped us to become one of the emerging leaders in the logistics/importing industry.

What you'll be doing:
  • Develop and maintain detailed internal customer profiles in CargoWise, ensuring all departments have access to accurate and comprehensive customer information.
  • Provide expert guidance and recommendations to customers, assisting them in selecting the most appropriate solutions for their freight and logistics needs, including preparing quotations as required.
  • Coordinate shipment bookings and validate ocean/air freight from origin to destination, ensuring timely updates and tracking information are communicated to customers.
  • Serve as the primary point of contact for customer inquiries via phone and email, delivering exceptional customer service and managing special requests to build strong client relationships.
  • Manage daily communications related to assigned accounts, directing customer concerns to the appropriate departments when necessary to ensure swift resolution.
  • Sending new shipment bookings to customers.
  • Validating and confirming all ocean/air shipment bookings from origin to destination, ensuring customer satisfaction.
  • Trace empty containers and ensure their timely return or apply per diem billing when necessary.
  • Follow all Standard Operating Procedures (SOPs) with strong emphasis on accuracy and compliance.
Who you are:
  • You have a bachelor's degree in international business or equivalent experience
  • Around one year of experience in an administrative/clerical type role
  • You possess knowledge of Microsoft Office including Word and Excel
  • Your strengths are prioritizing, working in a fast-paced environment, you're customer-oriented and have a good sense of urgency
  • Advanced English level is a must
Work Schedule
  • GDL Office 7:00AM-4:00PM / 8:00AM-5:00PM CST
Perks & Benefits of OEC Group
  • Law benefits
After successfully completing a standard 90-day probationary period the employee is provided with the following benefits package. This includes:
  • Individual Major medical Insurance (Some dental and vision services are covered too)
  • Vacation days (on 1st anniversary, some days are assigned after probation period)
  • Personal days (on 1st anniversary, some days are assigned after probation period)
  • Floating Day.
  • Annual performance review and opportunity for salary adjustment.
  • Annual bonus determined by overall performance.
  • Monthly food vouchers
  • Savings Fund
  • Internal Medical assistance
OEC Group is an Equal Opportunity Employer.

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