Service Coordinator

Accelleron is accelerating sustainability in the marine and energy industries as a global technology leader in turbocharging, fuel injection, and digital solutions for heavy-duty applications. Building on a heritage of over 100 years as a trusted industry partner, the company serves customers in more than 100 locations in over 50 countries. Accelleron's 3,000 employees are continuously innovating to deliver best-in-class products, services, and solutions that are mission-critical for the energy transition. You will join a team of experts in an exciting international environment, committed to excellence and innovation. Together, we support our customers in driving the transition toward sustainable industries with cutting-edge technology, deep expertise, and smart solutions. At Accelleron, we foster diversity and inclusion, welcoming and celebrating individual differences as a source of strength.

Mission: This role must coordinate services both at the client's site and in the workshop, ensuring compliance with the client's standards, procedures, and policies, as well as those of Accelleron. It serves as the client's point of contact during service execution.

This position is responsible for managing, keeping systems up to date, and monitoring contract execution as planned. It includes ongoing meetings with clients, tracking billing and execution costs. Additionally, the role must handle transactional client demands—from quotations, evaluating purchase orders, accepting and confirming orders, coordinating post-sales service execution from start to finish—to prevent losses and ensure product delivery. It also involves generating information for Analysts and integrating various internal areas within the business unit and headquarters (operations, sales, technical), aiming to contribute to profitability objectives and ensuring deadlines and technical specifications negotiated with clients are met.

Your responsibilities:

• Conducting the kickoff meeting with the customer, and maintaining continuous communication with the customer's counterpart. Must keep records of executions, planned versus actual progress, cost control, and customer feedback, all in accordance with Accelleron's rules and procedures. Be able to negotiate with customers regarding deviations in the scope modifications of services and sales contracts, integrating various internal and external areas of the company, and technically reporting changes and impacts to customers.

• Drive customer satisfaction by delivering excellent service execution, ensuring efficient resource management (service engineers, spare parts, tools).

• Single Point for Customer: Act as the single point of contact for customers during service job execution, handling scheduling, quotations, and invoicing. Builds and maintains sustainable relationship with customer. Manages customer requirements and customer enquiries. Ensures continuous communication. 

• Coordination: Coordinates, plans, schedules, and oversees all Service jobs with necessary resources, spare parts and logistics for site. Maintain a close interface with the involved areas—Operations, Technical, Services, and Sales—through objective communication and prioritization of the execution of agreements made with customers, acting as the point of contact for the customer during service execution. Plan together with clients the needs for the execution of services (infrastructure, logistics, among others) to ensure the proper implementation of maintenance contracts, optimizing resources, informing, and negotiating in case of any deviations.

• Service Order Process: Manages the Service order process in a timely manner from quotation to invoicing and cash collection. 

• Reporting & Documentation: Manages all required reporting and documentation. Ensures all necessary data has been registered in a timely manner in the system. 

• Compliance: Ensure the implementation and updating of the area's internal procedures and controls, identifying and mitigating operational risks. Promote a culture of Health, Workplace Safety, Integrity, Ethics, and Operational Excellence.

• One Accelleron: Cooperates and coordinates activities with other Accelleron units and teams to harmonize service activities and to maximize service sales at every opportunity. Ensures the transfer of Service findings to the product / system local business units for improvement of their offerings.

Your background 

• 2-3 years experience coordinating service teams, on mechanical or maintenance areas. Desirable experience on Marine, Offshore and Powerplant segments.

• Proven experience on leading and managing maintenance / binding contracts with customers, dealing with documentation, deliverables, reporting, negotiations.

• Knowledge of SAP or similar ERP / CRM systems. 

• Proven leadership skills, with a collaborative, solution-focused approach. 

• Strong written and spoken communication skills.

• Proven good English Skills (written and spoken)

• Bachelor's degree in Business Administration required. Desirable Mechanical or Industrial Engineering.

• Must be bilingual and able to travel.

• Legal eligibility to travel to United States is a plus to have.

Your benefits

We offer a comprehensive benefits package that includes health insurance, life insurance, profit sharing, vacation, and professional development opportunities with our colleagues in other countries. Join our team and enjoy the advantages of working with a multi-national company that values your well-being and career growth.

Here is a quick list of the benefits offered:

• Retirement Plan (Plan de Pensiones): Provided by Sura

• Savings Fund (Fondo de Ahorro): Also provided by Sura, with automatic enrollment

• Meal Allowance / Voucher: Provided by Sodexo, depending on the administrative position

• Medical Insurance: Provided by GNP, covering employees, spouses, and single children under 25, and paid for 100% by the company

• Life / Total Disability Insurance: Provided by GNP

• Employee Assistance Program (EAP): Provided by Workplace Options

• Funeral Expenses: Coverage for employees only.

• Supplemental Statutory Christmas Bonus

• Supplemental Statutory Vacation Days

• Supplemental Statutory Vacation Allowance

We look forward to receiving your application. If you want to discover more about Accelleron, take another look at our website

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