Customer Onboarding Specialist

hace 2 días


Ciudad de México, Ciudad de México Global Executive A tiempo completo

En Global Executive, estamos buscando un/a Customer Onboarding Specialist para sumarse al equipo de Atención de Servicios al Cliente de una empresa de tecnología con presencia regional, especializada en soluciones digitales para la gestión y operación de negocios.

¿Cuál será tu propósito?

Acompañar a los clientes durante el proceso de implementación de la plataforma saas, asegurando una adopción efectiva y una experiencia positiva desde la postventa hasta que el negocio quede plenamente operativo.

Principales responsabilidades

  • Implementar y configurar la plataforma para nuevos clientes.
  • Acompañar de forma cercana el proceso de onboarding del cliente.
  • Gestionar una cartera de clientes asignada desde el área comercial.
  • Coordinar reuniones periódicas con clientes.
  • Capacitar a los clientes en el uso del sistema: ventas, facturación, inventarios y funcionalidades clave.
  • Verificar que la plataforma quede correctamente configurada y operativa.

REQUISITOS

¿Qué buscamos?

  • Fuerte orientación al cliente y experiencia en atención, acompañamiento o capacitación.
  • Deseable experiencia gestionando carteras de clientes.
  • Facilidad para explicar conceptos técnicos de manera clara y sencilla.
  • Buen manejo de herramientas digitales y disposición para aprender nuevas plataformas.
  • Habilidades blandas como comunicación efectiva, empatía y vocación de servicio

Si te motiva ayudar a los clientes a sacar el máximo provecho de una plataforma tecnológica y disfrutas enseñar, nos encantará conocerte


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