VIP Customer Service Representative

hace 4 días

Guadalajara Mexico Metropolitan Area Helpware A tiempo completo

About Us

Helpware is a global business process outsourcing (BPO) company dedicated to delivering exceptional customer experiences through high-performing teams, innovative technology, and a culture built on collaboration and growth. We support a wide range of industries and empower our people to build meaningful careers in a modern, people-first environment.

Role: VIP Customer Service Representative

We are seeking a Customer Support Representative Tier 2 – Premium & VIP Customer Experience to serve as the primary point of contact for high-value customers. This role focuses on delivering personalized, concierge-level service, nurturing long-term relationships, and ensuring every interaction feels seamless, human, and extraordinary. You will manage the full customer journey, anticipate needs, coordinate with internal teams, and uphold the highest service standards.

What We Offer

  • $20,000 MXN gross monthly salary
  • $1,000 MXN food vouchers
  • Work from home (equipment provided)
  • Major Medical Insurance

What You'll Do

  • Act as the trusted advisor and single point of contact for VIP customers.
  • Grow and nurture relationships to drive retention and loyalty.
  • Deliver concierge-style, personalized support and proactive communication.
  • Manage end-to-end customer journeys, including inquiries, special requests, and post-event follow-up.
  • Anticipate customer needs and provide tailored solutions.
  • Collaborate with internal teams (Operations, Payments, Logistics) to ensure seamless service delivery.
  • Maintain ownership of assigned accounts with timely updates and resolutions.
  • Represent the brand with professionalism, warmth, and premium-service standards.

What You Bring

  • Minimum 2 years in customer-facing roles (Concierge, VIP Support, Account Management, Hospitality, or similar).
  • Fluent in Spanish and English (C1/C2).
  • Experience working with premium, high-profile, or high-value customers.
  • Experience with CRM tools and digital communication platforms.
  • Background in eCommerce, hospitality, entertainment, or premium service environments (desired).
  • Additional languages, especially European, are a plus.

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