Customer Support Specialist II

hace 6 días

Monterrey, Nuevo León, México Uber Freight A tiempo completo

Work Model: On site
Req #: 1827
Job Details
This role in our Monterrey Center of Excellence supports detention processing for carriers that move loads for our brokerage.

What You Will Do

  • Generate and share ideas that lead to process efficiency and/or carrier experience

  • Perform time-sensitive, front-line, carrier-facing work by resolving detention escalations

  • Be the subject matter expert: educate carriers on system and detention policy

  • Provide carriers with top-tier customer service and respond to requests within 24 business hours
  • Process carrier detention requests that are automatically escalated by a script or from the business process outsourcing (BPO) team (approximately 8 solves per person per hour)
  • Use and compare a variety of time sources to determine the likelihood that a carrier qualifies for detention (e.g., GPS data, lumper receipts, POD times, queries w/geofence data, customer TMS)
  • Process appeals in cases where detention is initially denied and the carrier requests further review
  • Enforce the Uber Freight carrier detention policy – This team has the final say when it comes to carrier detention requests.

Basic Qualifications

  • Bachelor Degree
  • Minimum 1 year of work experience with customer interaction
  • Excellent English language skills – verbal and written

Preferred Qualifications

  • Strong written communication skills
  • Experience adapting to frequent changes in processes
  • Strong analytical ability

About Uber Freight
Uber Freight is a logistics platform and partner with a mission to reimagine the way goods move to help communities thrive. Backed by innovative technology and a dedicated team of domain experts, we provide logistics solutions that give shippers of all sizes greater reliability, flexibility, and transparency so they can take control of their freight.

Aviso de Privacidad para Candidatos

EEOC
Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal history, in accordance with legal requirements.

  • Customer Support Specialist II AP AR

    hace 2 días

    Monterrey, Nuevo León, México Uber Freight A tiempo completo

    Work Model: On siteReq #: 1974About The RoleThe Accounts Payable Specialist II is a key customer service position within Uber Freight. This position is responsible for resolution of discrepant carrier invoices, building shipments, updating shipment attributes, communicating internally and/or externally with Operations, Carrier Pricing, Procurement, Helpdesk,...

  • 57 - Ops - Business Services - Service Specialist II - MEX

    hace 1 semana

    Monterrey, Nuevo León, México Worldwide Express A tiempo completo

    PURPOSEThe Senior Service Specialist position is designed to be an integral part of the Operations Account Teams. This position focuses on providing level two support for customers by focusing on continuous improvement, efficiency and providing a consistent level of service for customers and support for Account teams. In addition, the Service Specialist II...

  • Billing Support Specialist I

    hace 2 días

    Monterrey, Nuevo León, México WWEX Group A tiempo completo

    PURPOSEThe Billing Support Specialist I is the first point of contact for customers and agents with billing-related inquiries. This entry-level role supports invoice copies, dispute status updates, statement requests, and general billing guidance. The Specialist ensures timely, professional, and clear communication while effectively triaging and escalating...

  • Support Engineer II

    hace 2 días

    Monterrey, Nuevo León, México Blue Yonder A tiempo completo

    Job Title: Support Engineer II – TMSOverviewProvide excellent customer experience and solution support to Blue Yonder's customers with ownership, proactive and innovative approach showing moderate competency in product and domain, Azure, solution architecture & relevant tools and technologies.Consistently demonstrates customer centricity and relentless...

  • Digital Support Specialist

    hace 2 semanas

    Monterrey, Nuevo León, México FLSmidth A tiempo completo

    Job SummaryAs a Digital Support Specialist at FLSmidth A/S, you will be a key player in ensuring the seamless operation and optimal performance of our digital solutions for the Service group. You will provide technical assistance and troubleshooting expertise, contributing to the efficiency and satisfaction of our end-users.Job ResponsibilitiesProvide first...

  • Customer Support Representative

    hace 1 semana

    Monterrey, Nuevo León, México Trivelta A tiempo completo

    Trivelta builds the technology that powers modern, social-first gaming experiences. Through our proprietary sportsbook and casino engine, we enable partners to launch their own fully branded, legally compliant gaming products — combining real social interactions, predictive gameplay, and casino entertainment in one unified experience.The Customer Support...

  • Customer Support Representative

    hace 2 días

    Monterrey, Nuevo León, México Trivelta A tiempo completo

    Trivelta builds the technology that powers modern, social-first gaming experiences. Through our proprietary sportsbook and casino engine, we enable partners to launch their own fully branded, legally compliant gaming products — combining real social interactions, predictive gameplay, and casino entertainment in one unified experience.The Customer Support...

  • Customer Account Specialist

    hace 5 días

    Monterrey, Nuevo León, México C.H. Robinson A tiempo completo

    C.H. Robinson is looking for a Customer Account Specialist in Monterrey. In this role, you'll be the key link between our customers and operations, ensuring their logistics needs are met while directly impacting satisfaction and long-term partnerships.You will manage accounts, resolve service inquiries, and coordinate transportation solutions that keep...

  • IT Operations Support Specialist

    hace 5 días

    Monterrey, Nuevo León, México Cummins Latin America A tiempo completo

    DescriptionJob Summary:Provides system operational support ensuring the effectiveness, efficiency, accuracy, and availability of systems for end users.Key ResponsibilitiesPerforms routine maintenance, facilitates customizations and changes to, and ensures system disaster recovery for systems. Facilitates new employee technology setup, including computer...

  • IT Operations Support Specialist

    hace 2 días

    Monterrey, Nuevo León, México Cummins Latin America A tiempo completo

    DescriptionGPP Database Link )Job SummaryProvides system operational support ensuring the effectiveness, efficiency, accuracy, and availability of systems for end users.Key ResponsibilitiesPerforms routine maintenance, facilitates customizations and changes to, and ensures system disaster recovery for systems. Facilitates new employee technology setup,...