Member Solution Representative

hace 1 semana

Ciudad de México, Ciudad de México Sermo A tiempo completo

Description

400+ employees, 9 countries, and 1 mission - to amplify the voice of physicians globally. 

That is where you come in. Helping unite physicians across the world to support better patient outcomes—and even save lives— is an incredible feeling. Join us 

What we're about: 

  • Community: with 20+ years of tradition and innovation, our team has built the world's largest online community of 1.3M medical professionals and a trusted network of leading industry partners - and we're growing every day. 
  • Innovation: our tech-first approach to the conventional worlds of physician engagement and rapid healthcare insights powers our ability to improve workflows in unique ways. 
  • Collaboration: making an impact in healthcare is serious work, but that doesn't mean we can't have a good time while we're at it. We laugh together, we don't take ourselves too seriously, and we're always trying to make our customers crack a smile. 


What we're looking for:
We are looking for a Member Solution Representative to engage with community members, servicing their needs to help build a sustainable asset in our community, while also encouraging their active participation in the various opportunities on offer.

Responsibilities:

  • Re-engaging inactive members

  • Reminding members about opportunities they have been invited to

  • Recruiting new members based on their suitability for Intelligence projects or special programs

  • Customer - Member care

  • Collecting or confirming profile information

  • Dealing with honorarium payment issues

  • Making follow-up calls for verification - quality purposes

    Qualifications:

  • Language skills, be fluent in English

  • Knowledge in another language is a plus (French, German, Portuguese, Italian)

  • Communication and representation skills, be professional, clear, knowledgeable and helpful

  • Promotional skills, be positive and convincing

  • Time management skills, to deliver results on a timely manner, daily, weekly and monthly.

    About:
    Sermo turns physician experience, expertise, and observations into actionable insights for the global healthcare community. Engaging with more than 1.3 million HCPs across 150 countries, the company provides physicians with a social platform and unique community that fosters impactful peer-to-peer collaboration & discussions about issues that are important to them and their patients. Sermo offers on-demand access to physicians via a suite of proprietary technology to provide business intelligence that benefits pharmaceutical, healthcare partners and the medical community at large. To learn more, visit 

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