Technical Solutions Engineer, Cloud Infrastructure Compute

This role requires you to work in a shift pattern or non-standard work hours as required. This may include weekend work.

Please submit your resume in English - we can only consider applications submitted in this language.

Only applications of candidates with Mexican citizenship will be evaluated for this role in compliance with the provisions of Article 7 of the Federal Labor Law.
Minimum qualifications:

• Bachelor's degree in Computer Science or equivalent practical experience.
• Experience with computer networking and web technologies (e.g., HTTP, HTML, DNS, etc.) or system/network administrator level experience with Linux/Unix or Windows systems.
• Experience coding in one or more general purpose languages (e.g., Python, Java, Go, C or C++) including data structures, algorithms, and software design.
• Ability to communicate in Spanish and English fluently to support client relationship management in this region.

Preferred qualifications:

• 2 years of experience in technical consulting on supporting large enterprise customers with high service-level agreement requirements.
• Experience with the following: Web Tech, Systems Administration, Developer Operations, Networking.
• Experience working in public cloud (e.g., GCP) services and infrastructure.
• Experience with one or more of the following solutions: System virtualization, on-premise or hybrid cloud computing.
• Experience with cloud computing and debugging complex workload issues across large-scale, multi-node environments.
• Experience working with distributed systems, and familiarity with common solutions, design patterns, or best practices.

About The Job
The Google Cloud Consulting Professional Services team guides customers through the moments that matter most in their cloud journey to help businesses thrive. We help customers transform and evolve their business through the use of Google's global network, web-scale data centers, and software infrastructure. As part of an innovative team in this rapidly growing business, you will help shape the future of businesses of all sizes and use technology to connect with customers, employees, and partners.

As a Technical Solutions Engineer, you will own important customer issues and manage customer issues, in addition to providing support (including level two support) to our other support teams. In this role, you will be a part of a global team that provides support to help customers seamlessly make the switch to Google Cloud. When customers cannot resolve issues themselves, your job is to ensure that we have the necessary tools and processes to resolve the issue. You will troubleshoot technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and when needed, coding/scripting. You will make our products easier to adopt and to use by making improvements to the product, tools, processes, and documentation. Our Technical Solutions Engineering team is focused on customer needs, and you will help drive the success and business growth of Google Cloud by understanding and advocating for our customers issues and tests.

Google Cloud accelerates every organization's ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

• Work as part of a team of engineers/consultants that globally ensure 24-hour customer support. This will include a need to sometimes work non-standard hours/shifts, and may include weekends as needed.
• Manage the customers problem through effective diagnosis, resolution, or implementation of new investigation tools to increase productivity on Google Cloud Platform products.
• Act as a consultant and subject matter expert for internal stakeholders to resolve technical deployment obstacles and improve Google Cloud.
• Work closely with multiple product and teams to improve the product, and interact with our Site Reliability Engineering (SRE) teams to drive high-quality production; understand customer issues and advocate for their needs.
• Develop an understanding of Google's product technology and underlying architectures by troubleshooting, reproducing, determining the root cause for customer reported issues, and building tools for faster diagnosis.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .