Account Specialist, Customer er Ops

Why Ansell?
At Ansell, we stay two steps ahead of workplace risk to deliver innovative safety solutions that enhance people's quality of life. As a global leader in protection solutions, we design and develop a wide range of products including gloves, clothing, and other protective gear to keep workers safe and productive across industrial, medical, and consumer applications.

Discover more about our company, our people, and our values by visiting us at Ansell.

Ansell is looking for an Order Management Analyst to join our team in Queretaro
Reporting directly to the Senior Supervisor, the Order Management Specialist is directly responsible for accurate order processing and fulfillment.  This role will provide customer support by processing, analyzing, and entering all order types including but not limited to: EDI, Fax, and Email. The Order Management Specialist will collaborate with cross functional business partners including Customer Success, Customer Service, Inside Sales, Supply Chain, Finance, Marketing, Logistics, Transportation and Distribution Centers to facilitate a best-in-class customer experience. 

What benefits and opportunities does Ansell offer?
Competitive compensation plan, including a performance based annual incentive.

Flexible and hybrid work model.

A culture of belonging and inclusion, collaboration thrives, and everyone feels seen, heard, and empowered—across our global community.

Ansell University, LinkedIn Learning and Mentorship programs to develop professional and interpersonal skills.

Opportunities to advance and grow within the company through LinkedIn Learning and Mentorships.

Health Benefits:  medical, dental, vision, short term and long- term disability and wellness programs

Paid time off (vacation, sick and personal days) according to federal job law.

Continuing Education Reimbursement

Regional Belonging & Inclusion Networks

Green office concept and a global mission of sustainability

What your role will be?
Responsibilities:

• Manage the full order lifecycle for all customer types within the assigned portfolio.
• Process orders accurately and on time, including resolving EDI/OCR issues and discrepancies.
• Review daily order issue reports and provide root‑cause analysis.
• Follow up on open drop‑ship orders, track delivery status, and request expedites when necessary.
• Monitor aged order lines, making updates or cancellations as needed.
• Support Customer Service and Customer Success teams with inquiries, cancellations, and order revisions.
• Obtain and manage required documentation for direct‑ship orders (e.g., certificates of origin, packing slips, invoices).
• Maintain customer cross‑reference tables and correct EDI errors.
• Ensure smooth order flow across systems (EDI, Oracle, Salesforce, OCR, Webstore).
• Review open orders for holds or errors (credit, inventory, pricing, overdue dates).
• Identify and resolve pricing discrepancies to prevent invoice issues.
• Perform additional tasks as required.

What will you bring to Ansell?
Key Requirements:

• Associate degree preferred or equivalent experience in business or international commerce.
• 3+ years of order entry experience; Oracle and CRM/Salesforce experience preferred.
• Strong MS Office skills, especially Excel.
• Solid understanding of order‑to‑cash processes and ability to work in fast‑paced environments.
• Strong analytical, problem‑solving, and communication skills.
• Ability to manage customer expectations, adapt to change, and handle crisis situations with maturity.
• Fluent in English and Spanish.
• Customer‑focused, organized, proactive, and capable of working independently and in teams.

Join us to lead the world to a safer future,
apply today

Equal Opportunity Employer:
Ansell is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee based on race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, marital status, parental status, or any other legally recognized protected basis under federal, state, or local law. The information collected by this application is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants. Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Ansell. Please inform the company's personnel representative if you need assistance completing this application or to otherwise participate in the application process. 

Ansell is an EO Employer – M/F/Vets/Disabled and other protected categories.

Our Commitment to Belonging and Inclusion:
Ansell's vision is about creating safe spaces where all perspectives are valued alongside individual contributions. When we say that everyone deserves to belong, feel included and empowered at work., it's not just words. We want applicants to know that we endeavor to create an inclusive environment that will consider all, regardless of age, gender, background, disability, veteran status, or experience alone It's what drives Ansell as an organization towards a workforce that reflects the communities in which we operate, it's what drives us to serve our customers and stakeholders with pride, and it's what differentiates Ansell.

Follow us on
Instagram
,
Twitter
,
LinkedIn
and
Facebook