Network Operations Center Analyst

hace 6 días

Benito Juárez City, México arrivia A tiempo completo

Job Details

Description
Are you a sharp, English-speaking IT professional in Mexico ready to launch your career with a global leader in travel tech? We are seeking a proactive and detail-oriented NOC Analyst to join our IT Operations team and help maintain the vital systems that power extraordinary travel experiences around the globe.

If you thrive in a fast-paced environment and are eager to work for a US-based company that operates globally, offering competitive benefits, growth opportunities, and exclusive travel perks, this is your next destination

Why Join
arrivia
?
At arrivia, we don't just sell travel—we power it. By joining our team, you'll benefit from:

  • Work directly with a US-based company that operates on a global scale, offering unparalleled professional development.
  • Competitive compensation and comprehensive benefits.
  • Exclusive travel rates and perks.
  • Commitment to helping you learn, grow, and take charge of change.

The Mission: NOC Analyst Responsibilities
As a NOC Analyst, you will be the eyes and ears of our IT infrastructure, ensuring maximum system uptime for our customers and partners worldwide.

Your Daily Work Will Include

  • Continuously monitor company networks, web, and critical systems health to proactively identify and mitigate potential issues.
  • Timely report and document failures and alerts, communicating effectively with internal teams for rapid resolution.
  • Perform routine maintenance tasks and install/update monitoring tools across various platforms using provided documentation.
  • Work seamlessly with enterprise-wide teams to solve complex problems and drive continuous system improvement.
  • Operate effectively within a 24/7 support setting, requiring flexibility for rotating night, weekend, or holiday shifts.

What We Require

  • Bilingual Communication: Fluency in English (written and verbal) is essential to collaborate effectively with our global teams.
  • Experience: Minimum 2 years of experience in a service desk or system administration role.
  • Technical Knowledge: Strong understanding of networking protocols (TCP/IP, DNS, DHCP, etc.).
  • Monitoring Tools: Experience with monitoring platforms such as Data Dog, Azure Application Insights, or Nagios.
  • Proactive Skillset: Demonstrated ability to manage a high volume of work with conflicting priorities and deadlines, excellent time management, and conflict resolution skills.
  • Certifications (Preferred): CompTIA A+ or Azure AZ-900 are a plus

Here at
arrivia
we…

  • Stay Curious - Explore new challenges and make space to learn, grow and improve
  • Keep it Real - Earn trust through open, honest and clear communication
  • Own it - Seek ways to make an impact and take action.
  • Win Together - Create a culture of connection and inclusion where everyone can be their best

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