Bilingual Personal Auto Insurance Service Representative

hace 3 días

Costa Rica Panamá Chih, México Aguila Dorada Managing General Agency A tiempo completo

As a Bilingual Auto Insurance Customer Service Representative, you will be responsible for providing exceptional customer service to policyholders and potential customers. Your primary goal will be to handle inbound calls, resolve issues, and ensure customer satisfaction. You will serve as a liaison between the insurance company and its agents and customers, assisting with policy-related questions, billing, and policy changes.

Responsibilities:

  • Customer Support: Provide courteous, timely, and accurate responses to customer inquiries via phone, email, or chat regarding auto insurance policies, billing, and general account information.
  • Policy Support: handle daily processing of New Business Review, Process Payments, Endorsements etc.
  • Problem Resolution: Investigate and resolve customer complaints or issues related to billing discrepancies, policy coverage, claim denials, and other concerns in a professional and efficient manner.
  • Compliance: Ensure compliance with company policies, procedures, and regulatory requirements in all customer interactions and transactions.

Qualifications:

  • High school diploma or equivalent.
  • Fluent in Spanish.
  • Prior experience in customer service, preferably in the insurance industry.
  • Strong communication skills, both verbal and written, with a focus on clarity, empathy, and professionalism.
  • Excellent interpersonal skills with the ability to build rapport and maintain positive relationships with customers and colleagues.
  • Proficiency in computer applications such as MS Office and experience with CRM systems or insurance software.
  • Detail-oriented with strong organizational and multitasking abilities.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • A commitment to providing exceptional customer service and resolving customer issues effectively and efficiently.
  • Knowledge of auto insurance products, coverage options, and claims processes is a plus.
  • Relevant certifications or licenses may be required based on state regulations.

This job description outlines the key responsibilities and qualifications for an Auto Insurance Customer Service Representative role. Candidates who possess excellent communication skills, problem-solving abilities, and a customer-centric mindset will excel in this position.

Job Type: Full-time

Pay: $18, $22,000.00 per month

Work Location: In person

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