Technical Support Analyst- AMI IMS- Mexico

Basic Information

Job Name

Staff Specialist Technical Supp Analyst - Mexico

Country

Mexico

State

Jalisco

City

Guadalajara

Date Published

31-Dec-2025

Job ID

46158

Travel

You may occasionally be required to travel for business

Looking for details about our benefits?

Description and Requirements

BMC empowers nearly 80% of the Forbes Global 100 to accelerate business value, faster than humanly possible. Our industry-leading portfolio unlocks human and machine potential to drive business growth, innovation, and sustainable success. BMC does this in a simple and optimized way by connecting people, systems, and data that power the world's largest organizations so they can seize a competitive advantage.

Join us as a Technical Support Analyst

In this role, you'll be at the forefront of supporting BMC's mainframe solutions, working directly with our customers and internal R&D teams to resolve complex issues. You will leverage your technical expertise in z/OS and IMS to ensure world-class support and customer satisfaction.

Here is how, through this exciting role, YOU will contribute to BMC's and your own success:

• Provide high-quality technical support for BMC mainframe solutions with a focus on z/OS IMS environments
• Collaborate with customers and internal teams to troubleshoot issues, isolate root causes, and implement effective solutions or workarounds
• Install, configure, and test BMC IMS products, reproducing customer issues where possible to expedite fix resolution and QA verification
• Document all technical interactions, troubleshooting steps, and resolutions in support systems, contributing to a robust knowledge base
• Work closely with Product Management and R&D to escalate and resolve complex issues that require in-depth product knowledge
• Review and provide input on technical documentation, ensuring accuracy and usability for customers and internal teams

To ensure you're set up for success, you will bring the following skillset & experience:

• You have approximately 3–4 years working experience with IBM Mainframe z/OS systems (z/OS 2.3 and higher preferred). Specifically, IBM IMS system (14 and later) knowledge and database administration (DBA) experience in the areas of database planning, design, and creation. Additional knowledge of the IMS DBDGEN, PSBGEN, and ACBGEN utilities is required.
• You have experience supporting production environments, troubleshooting and recreating complex issues, and understanding software development lifecycles
• You are familiar with mainframe tools such as TSO, ISPF, REXX, Clist, and common utilities
• You have excellent customer service, communication, and problem-solving skills
• You are detail-oriented, self-motivated, and able to work independently or within a distributed team
• You are eager to learn quickly, contribute to team success, and apply innovative thinking to complex challenges
• You are open to participating in on-call support during evenings and weekends as part of a team rotation

The ideal candidate for this position has been an IMS DBA or IMS System Programmer for 3 - 4 years, and has experience with the Full Function IMS Database , DEDB Databases and Backup/Recovery utilities from BMC Software. Experience in BMC's Application Restart Control Utility will be additional advantage.

Our commitment to you

BMC's culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won't be known just by your employee number, but for your true authentic self. BMC lets you be YOU

If after reading the above, You're unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas

BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.

BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.