Sr. HR Operations Partner, Americas

Senior HR Operations Partner - Mexico City

Let's be unstoppable together

Circana is a leading provider of technology, AI, and data solutions for consumer packaged goods companies, manufacturers, and retailers. Our predictive analytics and Liquid Data platform help clients measure market share, uncover consumer behavior, and drive growth—powered by six decades of expertise and an expansive, high-quality data set.

At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives.  We're a global company dedicated to fostering inclusivity and belonging. We value and celebrate the unique experiences, cultures, and viewpoints that each individual brings. By embracing a wide range of backgrounds, skills, expertise, and beyond, we create a stronger, more innovative environment for our employees, clients, and communities. With us, you can always bring your full self to work.  Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together. Circana is proud to be Certified by Great Place To Work. This prestigious award is based entirely on what current employees say about their experience working at Circana. Learn more at

What will you be doing?
The Senior HR Operations Partner – Americas will serve as a key operational leader within the Global HR Operations organization, reporting to the Director, Americas Core HR Operations & Global Process Management. This role ensures the seamless execution of HR operational processes, with emphasis on data integrity, compliance, financial alignment, workforce impact management, and continuous improvement.

You'll act as a trusted HR partner to the Americas HR Business Partners and HR Centers of Excellence - connecting strategy with execution and translating complex operational challenges into scalable solutions.
 
Job Responsibilities (inclusive but not limited to):
Operational Leadership and Execution (50%)

• Manage day-to-day Americas HR operations with HRBPs, Coordinators, and COEs.
• Resolve escalated HR issues beyond Tier 1/Tier 2 support, ensuring compliance and timely resolution.
• Partner with Legal, Finance, and Payroll on sensitive transactions (severance, bonuses, off-cycle adjustments).
• Oversee employee lifecycle documentation (hires, terminations, changes, transfers) for accuracy and compliance.
• Lead audit activities: evidence collection, process documentation, and remediation.
• Provide coaching and mentorship within HR Operations.
• Support HR Operations Leader with special projects and AMCS initiatives.
• Design and track HR Ops metrics (SLAs, scorecards); visualize and report results.
• Identify pain points and manual processes; propose automation and simplification.
• Collaborate globally to harmonize best practices and drive standardization.
• Lead or support projects to improve efficiency, compliance, and employee experience.

Reporting, Analytics, and Governance (30%)

• Build and maintain dashboards for workforce impacts, severance, and bonus tracking; reconcile with Finance and HR Systems.
• Monitor HR metrics (turnover, headcount, compliance gaps) and provide actionable insights to HRBPs.
• Collect and analyze data from exit surveys, stay interviews, and other sources to support Total Rewards and Talent Acquisition.
• Partner with HR Technology and Analytics to streamline data flows and ensure system governance.
• Troubleshoot operational inefficiencies with HR Tech; recommend solutions to improve SLAs.
• Drive continuous improvement and standardization of manual processes.

 Workforce Impacts and Change Management (20%)

• Lead operational execution for workforce actions (reorgs, M&A transitions), coordinating with Legal, Finance, Communications, and HRBPs.
• Manage third-party vendors (outplacement, compliance, audit) to ensure quality and alignment with standards.
• Support development of playbooks, templates, and process documentation for consistent regional execution.
• Draft critical HR Operations communications related to changes and requirements.
• Drive process improvements and standardization.

Qualifications, Experience, and Knowledge

• 5–7 years in HR Operations, HRBP, or HR Program Management within global/matrixed organizations.
• Language: Advanced English and Spanish required.
• Strong analytical and reporting skills; proficiency in Excel and Power BI.
• Experience managing sensitive transactions (severance, terminations, audits, regulatory reporting).
• Knowledge of HR systems (UKG, Workday, or similar) and governance frameworks.
• Ability to partner cross-functionally with HRBPs, Legal, Finance, and Compliance.
• Exceptional attention to detail, organization, and problem-solving.
• Bachelor's degree in HR, Business, or related field.
• Strong operational acumen and continuous improvement mindset.
• Excellent stakeholder management and communication skills.
• High discretion with confidential data.
• Ability to navigate ambiguity, prioritize, and deliver in fast-paced environments.
• Independent execution with global collaboration.
• Demonstrate Circana's Behaviors:
  • Stay Curious – Ask questions, seek insights, and drive learning.
  • Seek Clarity – Simplify complexity and communicate with purpose.
  • Own the Outcome – Take accountability and deliver measurable results.
  • Center on the Client – Focus on creating value for our internal and external stakeholders.
  • Be a Challenger – Continuously look for better ways to do things.
  • Champion Inclusivity – Build trust, empathy, and respect across teams.
  • Commit to Each Other – Help make Circana a great place to work for everyone.

Location
This role is based in Mexico. You must sign your offer contract in person at Circana's Mexico City office on your first day.

An offer of employment may be conditional upon successful completion of a background check in accordance with local legislation and our candidate privacy notice. Your current employer will not be contacted without your permission.

You can apply for this role through the Circana careers website or Intranet site for internal candidates. This role is subject to AI-assisted screening. Circana uses artificial intelligence (AI) to assess resumes for alignment with job requirements by helping locate details in resumes that relate to the job description.

The anticipated application deadline for this position is approximately 12/1/25.

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