HR Operations Partner

HR Operations Partner (Americas) - Mexico City

Let's be unstoppable together

Circana is a leading provider of technology, AI, and data solutions for consumer packaged goods companies, manufacturers, and retailers. Our predictive analytics and Liquid Data platform help clients measure market share, uncover consumer behavior, and drive growth—powered by six decades of expertise and an expansive, high-quality data set.

At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives.  We're a global company dedicated to fostering inclusivity and belonging. We value and celebrate the unique experiences, cultures, and viewpoints that each individual brings. By embracing a wide range of backgrounds, skills, expertise, and beyond, we create a stronger, more innovative environment for our employees, clients, and communities. With us, you can always bring your full self to work.  Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together. Circana is proud to be Certified by Great Place To Work. This prestigious award is based entirely on what current employees say about their experience working at Circana. Learn more at

What will you be doing?

The HR Operations Partner – Americas will play a key role in supporting the execution of HR operational processes across the region. Reporting to the Director, Americas Core HR Operations & Global Process Management, this position partners closely with HR Business Partners, HR Centers of Excellence (COEs), and HR Coordinators to ensure consistent, accurate, and compliant HR operations.

This role is ideal for someone who thrives in a fast-paced, collaborative environment and enjoys working across HR systems, data, and process improvement efforts.

Job Responsibilities (inclusive but not limited to):

Operational Support and Process Coordination (50%)

• Execute day-to-day HR operational processes across the Americas region, ensuring accuracy and alignment with policy and local compliance requirements.
• Manage shared inboxes, responses, and upkeep to key communication pages in MS Teams, SharePoint, and other forums.
• Partner with HRBPs and HR Coordinators to manage employee lifecycle activities, including hires, terminations, job changes, and transfers.
• Support escalated HR cases that are equal to or exceed Tier 1 support, coordinating with Legal, Payroll, and Finance as needed, as well as other key partners.
• Manage documentation and employee records, ensuring proper audit trail and adherence to data governance standards in conjunction with HR Coordinator.
• Prepare and distribute key communications and templates related to HR processes, severance, and policy updates.
• Coordinate with third-party vendors such as outplacement or compliance partners on logistics and reporting.
• Assist in preparing materials for audits, HR reviews, and compliance checks.
• Serve as key point of contact for key vendors, inclusive of our background check, outplacement, and other services.
• Serve as a liaison with HR coordinators and Tier 1 support for transaction accuracy and timely completion.
• Other tasks as assigned in this space.

Reporting, Analytics, and Continuous Improvement (30%)

• Support HR reporting for workforce impacts, severance, and bonus tracking, ensuring consistency with Finance and HR systems data.
• Maintain and coordinate regional HR dashboards and trackers (e.g., headcount, turnover, compliance items).
• Analyze data to identify trends or risks and provide insights to the HR Operations Director or HRBPs.
• Partner with HR Technology to validate data integrity and support issue resolution.
• Participate in process reviews to identify pain points and opportunities for simplification or automation. Workforce Impacts and Change Management (20%)
• Other tasks as assigned in this space.

Workforce Impact Support and Project Coordination

• Coordinate workforce impact activities (e.g., reorganizations, reductions, M&A transitions), ensuring required documentation and data updates are complete.
• Support HR project plans by tracking deliverables, maintaining templates, and scheduling stakeholder meetings.
• Contribute to playbooks, guides, and process documentation for consistent HR execution.
• Provide operational support for policy updates and process changes.
• Act as a communications liaison for HR Operations, helping draft and distribute key HR messages.
• Other tasks as assigned.
  
  

Qualifications, Experience, and Knowledge

• 2-3 years of HR Operations, HR Generalist, or HR Coordination experience, ideally in a global or matrixed organization.
• Proficiency with HR systems (UKG, Workday, or similar) and Excel/Power BI reporting tools.
• Language: Advanced English and Spanish required.
• Demonstrated ability to manage multiple priorities with strong attention to detail and organization.
• Experience supporting HR transactions, audits, or compliance processes.
• Strong communication skills with the ability to partner cross-functionally with HR, Legal, Finance, and Payroll.
• Analytical mindset with curiosity to understand data trends and drive improvement.
• Bachelor's degree in Human Resources, Business, or related field preferred.
• Ability to maintain confidentiality and discretion in handling sensitive employee information.
• Eagerness to learn and grow within a global HR Operations organization.
• Demonstrate Circana's Behaviors:
• Stay Curious – Ask questions, seek insights, and drive learning.
  • Seek Clarity – Simplify complexity and communicate with purpose.
  • Own the Outcome – Take accountability and deliver measurable results.
  • Center on the Client – Focus on creating value for our internal and external stakeholders.
  • Be a Challenger – Continuously look for better ways to do things.
  • Champion Inclusivity – Build trust, empathy, and respect across teams.
  • Commit to Each Other – Help make Circana a great place to work for everyone.

Location

This role is based in Mexico. You must sign your offer contract in person at Circana's Mexico City office on your first day. This role can be fully remote with the flexibility to work business hours in Eastern or Central time zones.

The range below reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An employee's position within the salary range will be based on several factors, including but not limited to relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. We offer a comprehensive package of benefits to eligible employees in Mexico.

An offer of employment may be conditional upon successful completion of a background check in accordance with local legislation and our candidate privacy notice. Your current employer will not be contacted without your permission.

You can apply for this role through the Circana careers website or Intranet site for internal candidates. This role is subject to AI-assisted screening. Circana uses artificial intelligence (AI) to assess resumes for alignment with job requirements by helping locate details in resumes that relate to the job description.

The anticipated application deadline for this position is approximately 12/1/25.

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