Site Services Specialist I

hace 18 horas

Ciudad de México, Ciudad de México ICON plc A tiempo completo
Site Services Specialist

ICON plc is a world-leading healthcare intelligence and clinical research organization. We're proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development

Site Services Specialist This is a hybrid role requiring 3 days in the office and 2 days working from home, with availability to work one rotating Saturday per month; participation in working on holidays is required.

What You Will Be Doing:

  • To Provide technical support to Investigator Sites, CRA, and Sponsors on questions or issues pertaining to protocol requirements including collection instructions, shipping, and supplies and testing in a call center environment.
  • Notify Sponsors, Investigators, and/or CRAs of values as specified per protocol or laboratory SOPs.
  • Activities related with Call center, management focus on emails, calls, CRAs contact.

Your Profile:

  • Bachelor's degree in Medicine, Biotechnology, Biochemistry, Chemistry, or a related field.
  • At least 1 year of experience in a call center environment or as a Customer Service Representative.
  • Advanced level of English (written and spoken).
  • Excellent written and verbal communication skills.
  • Ability to work under tight deadlines.

#LI-DG1

#LI-Hibryd

What ICON can offer you:

Our success depends on the quality of our people. That's why we've made it a priority to build a diverse culture that rewards high performance and nurtures talent.

In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.

Our benefits examples include:

  • Various annual leave entitlements

  • A range of health insurance offerings to suit you and your family's needs.

  • Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.

  • Global Employee Assistance Programme, TELUS Health, offering 24-hour access to a global network of over 80,000 independent specialised professionals who are there to support you and your family's well-being.

  • Life assurance

  • Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidised travel passes, health assessments, among others.

Visit our careers site to read more about the benefits ICON offers.

At ICON, inclusion & belonging are fundamental to our culture and values.   We're dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here.

Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there's every chance you're exactly what we're looking for here at ICON whether it is for this or other roles.

Are you a current ICON Employee? Please click here to apply

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