Technical Service Engineer

"We connect science to life for a better future."

With 50,000 patents, 20,000 employees and 58 locations worldwide, LG Chem is one of the largest science and chemical companies in the world. With its rapid growth, LG Chem endeavors to become a 'Global Top 5 Chemical Company' with a balanced business portfolio that has a competitive advantage across the globe, including business divisions in petrochemicals, advanced materials, life sciences, and a subsidiary specializing in batteries.

LG Chem is a leading chemical company in Korea that has continuously achieved growth through relentless challenges and innovation since its establishment in 1947.​​ From the infrangible facial cream lid to the world's most advanced batteries, LG Chem has turned dreams into reality and enriched our lives for 70 years. Building upon a balanced and globally competitive business portfolio, LG Chem manufactures a wide range of products from high-value added petrochemicals to renewable plastics, specializing in cutting-edge electronic and battery materials such as cathodes, as well as drugs and vaccines to deliver differentiated solutions for its customers.

Beyond a chemical company, LG Chem will become a leading science-oriented corporation that creates value for our customers and is committed to reaching carbon-neutral growth by 2030 and net-zero emissions by 2050 by managing the impacts of climate change and making positive contributions to society through renewable energy and responsible supply chains.

LG Chem holds the various engineer plastics portfolio such as Polycarbonate, PBT, Polyamide and mPPO and TPEE. All engineering Plastics are highly processable and can be manufactured in various colors. It is used in numerous areas such as automobiles, home appliances, IT devices, etc. Products that may resonate in everyday life include keys on an Automotive interiors (console, arm rest, dashboard items, door trim, switches), exteriors (front and rear lamp housing, spoiler, side mirror housing, bumpers, radiator grill) and engine compartment (engine cover, air intake manifold, cylinder head cover, etc) notebook or smartphone, interior compartments etc. We are actively searching for a technical service/application development engineer to join our team based in Monterrey, MX. This is an individual contributor role and the incoming will develop new customers for our Engineering Plastics. 

This is not a remote role and will require travel to customers.

What You'll Be Doing

Essential Functions (include but are not limited to):

JOB RESPONSIBILITIES:

Visit customer and introduce product to customersSolution Partner Activity – consult with customers to provide solutions to issues or support product developmentDevelop product specifications – develop expertise with new materials and analyze market information to determine feasibility to develop tailored specifications for customers.Investigate needs and provide actionable solutions for customersProvide technical support by creating process guides and applying plastic and extrusion expertise to resolve customer issuesDevelop and recommend innovative projects using insights from market research and material studies.Provide technical reports and written materials to support product introduction and data evaluationConduct in-person or virtual seminars to train and support customersProvide products recommendations based on customer needsPlan product testing with internal or external test laboratories

Qualifications, Skills and Experience: What We're Looking For

Education/Qualifications: 

Bachelor or advanced degrees in relevant polymer fields such as Chemical engineering, polymer engineering, chemicals, etc. highly preferred

Requirements:

5+years of experience in material development and market development at a plastic (Engineering thermoplastics resins) manufacturer (polymerisation or compounding). Ideal candidates will have experience of technical service at plastic compounder) and/or experience of plastic analysis.5+years experience of material development or approval as engineer or technical manager at OEM or Tier 1 of automotive, home appliances or consumer products. 5+years of experience in injection or processing of thermoplastics. Experience may include plastic post processing (paint, metal plating etc.)This is an individual contributor role carrying out customer development activities while being a member of a larger team.Strong communication and coordination skills.Bilingual Spanish and English required.

Ideal Candidate

Proactive and self-driven, with a strong sense of ownership.A clear and structured communicator who can build trust with stakeholders.Highly organized, with the ability to synthesize and simplify complex information.Solution-oriented and capable of driving improvements independently.Skilled in use of PCs and related software (Microsoft Excel, Word, Outlook, etc.)Knowledge of SAP (ERP) system is preferred.

Personal competences & knowledge:

Confident and reliable interaction with all levels of the organization, customers and suppliersProactive, committed, and skilled in effective communicationEnhanced team performance through coaching, mentoring, and sharing expertise.Curious spirit and ability to work independently under high pressureComfortable working in a fast-paced matrixed environmentSelf-starter with excellent organizational and time management skills Strategic management competency: pro-actively identify problems, targets, relevant issues. Skilled in data evaluation, strategic planning, forecasting, and process developmentStrong knowledge of procedures and methodologies with ability to analyze, select appropriate approaches, and forecast risk and profit.Interpret data trends to guide business decisions, identify requirements, and manage technical project deliveryLead implementation of new projects and develop innovative solutions using existing technologies.Ability to produce clear, thorough documentation with exceptional attention to detailStrong team player with high social and cross-cultural competenceQuick learner with exceptional flexibilitySkilled at encouraging team work and a collaborative approachAgile thinker with a positive attitude toward change and commitment to growthWillingness to travel

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, gender, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any characteristic protected by applicable federal, state, or local law.

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