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Guadalajara

Director, Lab Informatics

Director I - Delivery Management

Who We Are:

Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world.

UST is a mission-driven group of 29,000+ practical problem solvers and creative thinkers in more than 30 countries. Our entrepreneurial teams are empowered to innovate, act nimbly, and create a lasting and sustainable impact for our clients, their customers, and the communities in which we live.

With us, you'll create a boundless impact that transforms your career—and the lives of people across the world.

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You Are:

The Director of Lab Informatics is responsible for developing and executing a comprehensive informatics strategy to support laboratory operations across multiple functional areas including analytical development, quality control (QC), and manufacturing science and technology (MSAT). The role will drive innovation and digital transformation by integrating advanced informatics platforms that enhance data integrity, increase operational efficiency, and ensure regulatory compliance. The incumbent will serve as the principal liaison between laboratory stakeholders, IT, QA, and regulatory affairs to deliver robust, scalable, and compliant digital solutions.

The opportunity:

• Develop and lead the execution of a multi-year lab informatics roadmap aligned with corporate digital transformation goals.

• Conduct market and internal needs assessments to identify technology gaps and opportunities for automation and integration.

• Provide vision and strategic direction for the adoption of cloud-based and AI-driven technologies.

• Influence senior leadership decisions by providing insight into informatics trends and capabilities.

• Lead end-to-end lifecycle management of key lab systems including ELN (Electronic Lab Notebook), LIMS (Laboratory Information Management System), CDS (Chromatography Data System), and SDMS (Scientific Data Management System).

• Drive cross-functional project teams through software selection, system design, implementation, validation, and deployment.

• Maintain ownership of system governance, change management, and version control processes.

• Ensure timely resolution of system issues and continuous improvement through user feedback and performance metrics.

• Ensure informatics systems are compliant with global regulatory standards (e.g., FDA 21 CFR Part 11, EU Annex 11, GAMP 5).

• Collaborate with QA and Compliance teams to perform risk assessments and periodic reviews of computerized systems.

• Lead preparation and support during regulatory inspections and internal audits.

• Establish robust procedures for electronic data management, archival, and retrieval.

• Recruit, develop, and manage a multidisciplinary team of informatics professionals, system administrators, and project managers.

• Foster a culture of collaboration, accountability, and innovation.

• Provide coaching, mentoring, and performance management to support professional growth and knowledge sharing.

• Act as the primary interface between scientific end-users, IT infrastructure teams, software vendors, and senior management.

• Translate complex scientific and operational requirements into technical specifications and implementation plans.

• Drive user adoption and change management initiatives through effective communication and training programs.

• Design and facilitate the transition plan of technology responsibilities

• Build the accelerated adoption strategy for LIMS 12.2

• Provide leadership support of the LIMS 21.3 upgrade

• Provide hands on execution/leadership for the deployment of the LIMS/SAP interface

• Accelerate legacy LIMS decomm strategy

• Support ELN roadmap for 2026 and 2027

• Help drive final decision with Empower/Chromeleon

• Support solution decision and strategic plan for EM rollout (global)

This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.

What you need:

• Bachelor's degree in Life Sciences, Computer Science, Bioinformatics, or a related field is required; advanced degree (MS, PhD, or MBA) preferred.

• Minimum of 10 years of progressive experience in lab informatics, with at least 5 years in a leadership role within a pharmaceutical, biotech, or CDMO environment.

• Proven track record in leading successful implementations of laboratory software systems in GxP-regulated environments.

• Deep understanding of laboratory workflows, sample lifecycle management, and analytical instrumentation.

• Expertise in system validation, data integrity principles, and GxP compliance.

• Strong project management skills with experience using Agile and Waterfall methodologies.

• Excellent interpersonal, organizational, and communication skills, with the ability to influence at all levels of the organization.

Preferred Qualifications:

• Experience managing lab informatics systems across multiple global manufacturing or R&D sites.

• Familiarity with integration of lab systems with enterprise platforms such as ERP (SAP), MES, and QMS.

• Understanding of emerging technologies including AI/ML, NLP, and data visualization tools.

• Certifications in project management (e.g., PMP) or systems validation (e.g., GAMP) are a plus.

Benefits

Employees receive mandatory and non-mandatory benefits such as fourteen (14) days of vacation beginning on the date of hire, vacation premium, ten (10) paid holidays, a Christmas Bonus of thirty (30) days' pay, Monthly Food Vouchers, Saving Fund, and health insurance. Certain employees may be eligible for additional Company benefits beginning on the date of hire, including dental, disability and life insurance plans; four (4) days of personal time off per year, up to three (3) days of paid medical leave per year, and up to three (3) days of paid bereavement leave per year.

What we believe:

We proudly embrace the values that have shaped UST since day one. We build our culture of Humility, Humanity, and Integrity. These values inspire us to nurture a people-first, human centric culture that fosters diversity, prioritizes sustainable solutions, and keeps our people and clients at the forefront of all decisions.

Humility:

We will listen, learn, be empathetic and help selflessly in our interactions with everyone.

Humanity:

Through business, we will better the lives of those less fortunate than ourselves.

Integrity:

We honor our commitments and act with responsibility in all our relationships.

An Equal Opportunity Workplace, Free of Discrimination and Harassment

At UST, we strive to provide a work environment free of discrimination and harassment. We are an equal opportunity employer and employment decisions are based on merit and business needs. Our Human Rights Policy further illustrates our stand on this. We are committed to following fair employment practices that provide equal opportunities to all employees. We do not discriminate or allow harassment on the basis of race, color, religion, disability, gender, national origin, sexual orientation, gender identity, gender expression, age, genetic information, military status, or any other legally protected status. At UST, we value diversity and believe that a diverse workplace builds a competitive advantage.

Un lugar de trabajo con igualdad de oportunidades y libre de discriminación y acoso

En UST, nos esforzamos por proporcionar un ambiente de trabajo libre de discriminación y acoso. Somos un empleador que ofrece igualdad de oportunidades y basa las decisiones de empleo en los méritos y las necesidades del negocio. Estamos comprometidos a seguir prácticas de empleo justas que brinden igualdad de oportunidades a todos los empleados. No discriminamos ni permitimos el acoso por motivos de raza, color, religión, discapacidad, género, origen nacional, orientación sexual, identidad de género, expresión de género, edad, información genética, estado militar o cualquier otro estado legalmente protegido. En UST, valoramos la diversidad y creemos que un lugar de trabajo diverso construye una ventaja competitiva.

UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.

LIMS,QA,MSAT

UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world's best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients' organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.