Partner Support Specialist

This Role Isn't For Everyone - And That's The Point

We're building something that matters. Asher Med is not just a company—it's a movement helping bridge the gap between wellness and medicine. We're scaling fast, and this is a season of building. That means we need people who aren't afraid of intensity, who love growth, and who find joy in bringing clarity and support to the chaos that comes with rapid expansion.

The Partner Support Specialist role is not about answering tickets all day. It's about making sure that every one of our partners feels supported, seen, and empowered. You'll play a crucial part in the experience our partners have inside the Asher Med ecosystem—and your contribution will ripple out into the health outcomes of thousands of lives.

About Asher Med

We're not just another wellness startup.

Our Vision:

To transform healthcare by empowering wellness businesses to bring medical weight loss and life-changing therapies to their communities.

Our Mission:

To bridge the gap between wellness and medicine—providing a complete, white-glove fulfillment system for wellness business owners to confidently offer medical weight loss, while we handle everything behind the scenes.

Our Core Values:

• Grit over comfort: We push forward when others slow down.
• Ownership over blame: We take full responsibility for our results.
• Speed is our advantage: We move quickly without compromising quality.
• Excellence in execution: We believe how you do one thing is how you do everything.
• Faith-fueled impact: We believe our work is a vehicle for greater purpose.

Your Mission

You'll report to our Support Manager. Your primary mission is to ensure that our affiliate partners get what they need to succeed—from seamless onboarding to fast, helpful support.

You'll be managing support requests, solving problems, and proactively helping partners navigate our systems and processes. You'll also help keep our internal tools and resources up-to-date so we can deliver excellence at scale.

Key Responsibilities

• Respond to inbound support tickets, chat requests, and email inquiries
• Provide technical support for CRM, onboarding steps, and marketing systems
• Help partners navigate their dashboards, launch resources, and affiliate systems
• Track support trends and report recurring issues to the operations team
• Keep Skool community questions organized, tagged, and resolved
• Help create and update SOPs, FAQs, and partner resource guides
• Collaborate with the Partner Admin team to ensure follow-through on escalated issues
• Assist with onboarding follow-up and partner satisfaction tracking

Requirements

• 2+ years experience in a support, customer success, or partner success role
• Strong written communication and ability to handle multiple conversations at once
• Highly responsive and detail-oriented
• Comfortable using tools like Google Workspace, Slack, Go High Level, Intercom, and Loom
• Familiar with (or willing to learn) basics of medical weight loss and wellness business services
• Self-motivated and able to work independently in a remote environment
• Bonus if you've supported SaaS, healthtech, or digital product companies

What Success Looks Like

• Our partners feel supported, empowered, and cared for
• Support requests are answered within expected response times
• Partner feedback is positive and proactive support is visible
• Internal processes are documented, up-to-date, and easy to follow
• The Patient & Partner Department Manager can rely on you to execute without hand-holding
• You become the go-to person for all partner-facing support needs

Compensation

• This is a full-time contractor position (30–40 hours/week)
• We offer a competitive hourly rate starting from $8/hr or a fixed monthly retainer based on experience
• AND Performance-based bonuses tied to partner success KPIs