IT Technician

hace 2 semanas

Juárez, Chihuahua, México AIM Solder A tiempo completo

Job Requirements


• Install, test, and update computer equipment (workstations, peripherals, programs, and software).

• Provide second-level technical support, both on-site and remotely.(Mexico,Canada,India, USA, )

• Ensure maintenance, administration, and security of equipment.

• Support portable communication devices (phones/tablets).

• Escalate incidents and follow up with users.

• Communicate with users by phone, email, or in person to identify, resolve, and document incidents.

• Ensure good communication among users.

• Provide guidance and advice to users on how to operate new software and computer equipment.

• Document solutions in the knowledge base.

• Follow the corporate security plan to maintain the integrity, confidentiality, and availability of IT infrastructure, and prevent or minimize damage.

• Provide necessary support and training for the development of the IFS enterprise resource planning system.

• Participate in server failure simulation exercises that may affect operations.

• Troubleshoot and implement solutions for network issues.

• Manage new hires and terminations in Active Directory (AD).

• Reset passwords in AD.

• Deliver excellent customer service.

Qualifications :

• Hold a degree in computer science or a related field.

• Have at least 1 year of experience in a systems-related position.

• Be bilingual in English and Spanish.

• Have knowledge of Internet security and data privacy principles

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