MEX - FCTG (Support) People and Culture

Human Resources Generalist/Recruiter ( Junior)

Flight Centre Travel Group (FCTG) is one of the world's largest travel retailers and corporate travel managers. The company, which is headquartered in Brisbane, Australia has company-owned leisure and corporate travel business in 23 countries, spanning Australia, New Zealand, the Americas, Europe, the United Kingdom, South Africa, the United Arab Emirates and Asia. FCTG also operates a global corporate travel management network, which extends to more than 90 countries through company-owned businesses and independent licensees. The company opened its first leisure travel shop in Sydney, Australia in 1982 and listed on the Australian Securities Exchange in 1995. Our purpose is to "open up the world for those who want to see". Every day, we give people all around the world the opportunity to experience something really amazing – travel

To learn more about Flight Centre Travel Group please click HERE

About The Opportunity
As our Recruiter / HR Generalist, you will play a key role in attracting, hiring, and supporting top talent across our operations in Mexico. Your main focus will be recruitment and talent acquisition, but you'll also contribute to broader HR initiatives, including engagement, performance, and compensation, during quieter hiring periods.

You'll partner closely with local leaders and global teams, ensuring we bring the right people onboard while fostering a great workplace culture that reflects FCTG's values.

Key Responsibilities

• Recruitment & Talent Acquisition

• Lead end-to-end recruitment for a variety of roles, from job design and sourcing to interviewing and onboarding with the oversight of the HR Leader.

• Partner with hiring managers and regional/global teams to develop and execute effective recruitment strategies aligned with business needs.
• Source and attract top candidates through innovative channels, including social media, professional networks, and university partnerships to build a robust talent pipeline.
• Manage and nurture relationships with internal hiring managers and external recruitment agencies and talent partners.
• Track and analyze recruitment metrics (e.g., time-to-fill, retention, candidate quality) to identify opportunities for process improvement.
• Own the candidate experience from application to onboarding
• Act as a brand ambassador for FCTG, promoting an engaging and consistent candidate experience that reflects our culture and values.

HR Partnership and Support

• Support managers and employees by providing guidance on HR policies, best practices, and compliance with Mexican labor laws with the oversight of the HR Leadership
• Collaborate on compensation reviews, job evaluations, and market benchmarking.
• Contribute to HR projects such as engagement programs, wellbeing initiatives, and performance processes.
• Prepare and analyze HR reports and insights to inform decision-making.
• Serve as a trusted partner to local and global teams, promoting FCTG's values and culture.
• Other duties and tasks as assigned

Experience & Qualification
Who You Are

• A relationship builder who loves connecting people with purpose.
• Experienced in recruitment and HR (3+ years), ideally in a fast-paced or multinational environment.
• Knowledgeable in compensation, performance, and HR operations.
• Fluent in Spanish and English, both written and spoken.
• Confident working with data and familiar with ATS/HRIS platforms (Workday experience a plus).
• Organized, proactive, and adaptable - able to thrive under pressure and manage competing priorities.

What You'll Bring

• Bachelor's degree in Human Resources, Business Administration, Psychology, or related field.
• Proven track record managing multiple requisitions and stakeholders simultaneously while maintaining quality and efficiency.
• Strong knowledge of Mexican labor legislation and HR compliance.
• Excellent communication and stakeholder management skills.
• Ability to balance multiple priorities
• A collaborative, hands-on attitude and a genuine passion for people and results.

Work Perks - What's in it for you:
FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It's also why we offer some great employee benefits and perks outside of the norm.

• Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
• Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it
• Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
• Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can't miss in our people or service.
• Personal connections: We are a big business founded on personal relationships.
• Diversity, Equity & Inclusion: Commitment to diversity, equity, and inclusion through Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice), DEI education initiatives, and equitable practices, including regular equity assessments and inclusive recruitment protocols.
• A career, not a job: We offer genuine opportunities for people to grow and evolve
• We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
• Giving Back: Proud Corporate Social Responsibility program supporting nominated charities through volunteering and fundraising.

Benefits Include

• Generous paid time off policy - including 40% Vacation Bonus and 30 day Christmas Bonus
• Travel perks/discounts
• Health & Wellness Programs
• National/International Award Nights and Conferences
• Medical Expense Insurance
• Life Insurance Coverage as per Company Policy
• Social Security Benefits (IMSS), Retirement Savings (SAR), and Housing Fund (INFONAVIT)
• Food Vouchers Equivalent to 5% of Gross Monthly Salary
• Participation in the Company Pension Plan
• Global career opportunities in a network of brands and businesses

Location – Mexico City

If this sounds like the opportunity you have been waiting for then APPLY NOW.

EXTERNAL POSTINGS ONLY
- We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.

INTERNAL POSTINGS ONLY
- Before applying to any internal position you must have been with the company or your current role for a minimum of months and notify your leader prior to applying.

Our number one philosophy? Our people. Flight Centre Travel Group's promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.

We are committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team