Assistant Leasing Manager

We are seeking an Assistant Leasing Manager to join our leasing team. This is a Remote, work-from-home office role for a property management company based in the United States. This role requires an exceptional individual who SPEAKS FLUENT ENGLISH and can balance multiple priorities, demonstrate independent judgment, and deliver outstanding customer service while maintaining strict adherence to fair housing regulations and company policies.Experience in property management REQUIRED, preferably in leasing. Must be Fluent in written and spoken English.

This position offers an excellent opportunity for career growth within property management for the right candidate who demonstrates these essential qualities. Compensation is commensurate with experience.

Position Details / Remote Work Policy

• Working hours - 40 hours per week, Monday-Friday, 9 AM-5 PM U.S. Eastern Standard Time
• Wages are paid directly via Wise direct deposit every 2 weeks in Pesos

Home Office Expectations

Every team member is expected to work from a designated home office that supports their productivity and professionalism. Your home setup must include:

• A quiet, private space where you can work without interruptions
• A strong and reliable internet connection (at least 30 Mbps download speed, not shared)
• A computer capable of running Google Chrome and all company software smoothly, without lag or glitches, and equipped with a working camera
• A setup that is free of background noise for phone calls and meetings

Key Qualifications & Required Traits: Attention to Detail

The Assistant Leasing Manager must demonstrate meticulous attention to detail in all aspects of their work. This includes but is not limited to -

• Listing properties for rent on various listing sites while maintaining accuracy and precision, especially as it pertains to advertised company policy and property-specific details.
• Monitoring the online visibility and accuracy of rental listings and updating each property's listing status as needed.
• Actively participate in weekly marketing meetings led by the Director of Leasing. Communicate all proposed strategies to property owner clients, then follow through with listing modifications accordingly.
• Maintaining written and verbal communication with property owner clients and prospective tenants as it pertains to each property's leasing strategy.
• Work in coordination with the applications department to maximize revenue and minimize vacancy.
• Respond to all incoming phone and email inquiries for properties listed on the market.
• Work in coordination with property owner clients and the property management department to present each property in the best possible light. This includes but is not limited to virtually monitoring the property's condition and proactively addressing any issues received from prospective tenant and realtor feedback.
• Work closely with the Director of Leasing and assist with all projects and requests

The ideal candidate approaches every task—from routine data entry to critical communication to tenants and owners —with precision and thoroughness.

Proactive Contribution to Department Improvement:

Position requires a self-starter who can independently monitor their own workload without constant supervision. You must proactively track deadlines, follow up on pending items, and maintain accountability for assigned responsibilities. The ability to self-assess progress, identify when tasks are falling behind, and take corrective action without prompting is essential. You should be comfortable working autonomously while knowing when to escalate issues appropriately.

Resourcefulness

If challenges arise, you must be resourceful in finding solutions. This means leveraging available tools, researching answers independently, consulting appropriate resources, and thinking creatively to resolve issues efficiently. Rather than immediately seeking help, the ideal candidate explores multiple avenues to address problems, demonstrating initiative and critical thinking skills.

Dynamic Priority Management

The leasing environment is fast-paced and unpredictable. You must excel at constantly reassessing and adjusting priorities throughout the day. Success in this role requires the mental agility to seamlessly shift between planned tasks and immediate demands while ensuring nothing falls through the cracks. You must determine what needs immediate attention versus what can be scheduled for later, making sound judgment calls under pressure.

Confident Decision-Making

Weneed someone who possesses the confidence and self-authority to take ownership of problems and make decisions independently. Rather than deferring every challenge to upper management, you should embrace issues head-on, assess the situation, and implement appropriate solutions within your scope of authority. This requires sound judgment, knowledge of policies and procedures, and the professional maturity to act decisively. While you should certainly escalate significant matters, you must be empowered to handle the majority of day-to-day challenges without constant oversight.

Beyond fulfilling daily responsibilities, you should actively observe operational processes and identify opportunities for improvement. We value team members who contribute fresh ideas, suggest policy enhancements, and recommend process changes that increase efficiency within the leasing department.

Balanced Customer Service and Policy Enforcement

This role requires a unique combination of excellent customer service skills and assertive policy enforcement. You must be friendly, approachable, and service-oriented while also demonstrating the firmness necessary to uphold company policies and procedures without exception. This is particularly critical regarding fair housing laws and upholding terms on the residential lease agreement, where consistent application of policies protects both the company and ensures equal treatment for all applicants and residents. You must navigate difficult conversations with diplomacy while maintaining clear boundaries and never compromising on compliance matters.

Professional Communication and Interpersonal Strength

Strong communication skills are non-negotiable for this position. You will regularly interact with — property owners, prospective tenants, current residents, vendors, and colleagues—some of whom may have challenging personalities or demanding expectations. You must possess the professional awareness and emotional intelligence to adapt your communication style appropriately while remaining poised, articulate, and solution-focused. Whether de-escalating tense situations, explaining complex policies clearly, or representing the company in high-stakes conversations, your ability to communicate effectively and maintain professionalism under pressure is essential.

What We're Looking For

Ultimately, we seek a well-rounded professional who combines operational excellence with interpersonal savvy—someone who is detail-oriented yet adaptable, independent yet collaborative, service-minded yet policy-firm. If you thrive in dynamic environments, take pride in ownership of your work, and possess the confidence to make decisions while continuously seeking improvement, we encourage you to apply.

Technical Skills

Previous experience in the following software is desired but not required -

• Rentvine
• HubSpot CRM
• Zinspector
• ShowingHero
• MLS (Multiple Listing Service)

****Please submit a short Video recording (letting us know why you think you are a good fit for this position) to:

Tipo de puesto: Tiempo completo

Beneficios:

• Días por enfermedad
• Trabajo desde casa
• Vacaciones adicionales o permisos con goce de sueldo

Experiencia:

• Property management: 1 año (Obligatorio)

Idioma:

• English (Obligatorio)

Ubicación:

• México (Deseable)

Lugar de trabajo: Empleo remoto

Fecha de inicio prevista: 15/12/2025