Customer Service

hace 2 semanas

Tijuana BC, México North American Production Sharing A tiempo completo

Customer Service & Operations Analyst

Responsibilities:

  • Manage customer orders received via email, PDFs, Excel, etc., and process them manually through the system.
  • Collaborate with logistics, planning, and other departments to verify shipping statuses, manage product transit, and communicate updates to customers.
  • Schedule meetings with key customers and analyze account patterns to identify improvement opportunities.
  • Build strong relationships with customers, acting as a resourceful point of contact for information.
  • Collaborate closely with sales, logistics, and planning teams.
  • Generate internal reports, including shipping statuses, credit reports, and price list updates. Follow up on approvals for shipments.

Requirements:

  • Fluent in English; an accent is not an issue.
  • Experience with Salesforce.
  • Advanced Excel skills (VLOOKUP, pivot tables).
  • Excellent customer service skills, as the role will serve as the liaison between sales and clients.
  • Valid U.S. visa and Mexican passport.

Benefits:

Weekly salary, benefits superior to the law, savings fund, major medical expense insurance, grocery vouchers, additional benefits.

Job Type: Full-time

Work Location: In person

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