Customer Experience Manager

hace 16 horas


Ciudad de México, Ciudad de México PowerBell A tiempo completo

We're looking for a highly driven
Customer Experience Manager
to lead key CX initiatives for a major consumer brand in Mexico. If you enjoy working with clients, coordinating digital projects, and turning insights into real business results, this role is a great fit.

What We Offer

  • $60,000–$80,000 MXN per month (depending on experience)
  • Hybrid work model in Roma Norte, CDMX (1–2 days per week onsite)
  • Growth opportunities in strategy, consulting, or regional delivery
  • A collaborative, international, high-performance team

What You'll Do

  • Act as the main point of contact for the client's marketing and CX teams
  • Lead end-to-end delivery of digital and CX projects
  • Coordinate internal experts, external partners, and client stakeholders
  • Run Quarterly Business Reviews (QBRs) with clear insights and next steps
  • Understand the client's customer data, CRM, and CX strategy
  • Identify opportunities to improve processes, performance, and customer experience

Ideal Profile

  • 3–5 years in a digital agency, consultancy, or marketing operations role
  • 3+ years managing Agile projects (Delivery Manager, Product Owner, Scrum, etc.)
  • Strong experience in client management and relationship building
  • Advanced English (you'll work with global teams)
  • Excellent communication skills
  • Organized, analytical, proactive, and comfortable taking ownership

Nice-to-Have

  • Experience with CDPs, CRM platforms, analytics, or martech tools
  • Team leadership or vendor management
  • Experience in commercial negotiations

Ready to take the next step?
If this sounds like you, we'd love to meet you.
Apply now and join a team where your work truly makes an impact.



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