Customer Experience Manager

hace 1 semana


Ciudad de México, Ciudad de México Powerbell A tiempo completo

We're looking for a highly driven Customer Experience Manager to lead key CX initiatives for a major consumer brand in Mexico. If you enjoy working with clients, coordinating digital projects, and turning insights into real business results, this role is a great fit.

What We Offer

  • $60,000–$80,000 MXN per month (depending on experience)
  • Hybrid work model in Roma Norte, CDMX (1–2 days per week onsite)
  • Growth opportunities in strategy, consulting, or regional delivery
  • A collaborative, international, high-performance team

What You'll Do

  • Act as the main point of contact for the client's marketing and CX teams
  • Lead end-to-end delivery of digital and CX projects
  • Coordinate internal experts, external partners, and client stakeholders
  • Run Quarterly Business Reviews (QBRs) with clear insights and next steps
  • Understand the client's customer data, CRM, and CX strategy
  • Identify opportunities to improve processes, performance, and customer experience

Ideal Profile

  • 3–5 years in a digital agency, consultancy, or marketing operations role
  • 3+ years managing Agile projects (Delivery Manager, Product Owner, Scrum, etc.)
  • Strong experience in client management and relationship building
  • Advanced English (you'll work with global teams)
  • Excellent communication skills
  • Organized, analytical, proactive, and comfortable taking ownership

Nice-to-Have

  • Experience with CDPs, CRM platforms, analytics, or martech tools
  • Team leadership or vendor management
  • Experience in commercial negotiations

Ready to take the next step?

If this sounds like you, we'd love to meet you. Apply now and join a team where your work truly makes an impact.

Tipo de puesto: Tiempo completo

Sueldo: $60, $80,000.00 al mes

Pregunta(s) de postulación:

  • ¿Cuál es tu fecha de nacimiento?
  • ¿Cuanto es tu expectativa de sueldo mensual?

Lugar de trabajo: Empleo presencial



  • Ciudad de México, Ciudad de México PowerBell A tiempo completo

    We're looking for a highly drivenCustomer Experience Managerto lead key CX initiatives for a major consumer brand in Mexico. If you enjoy working with clients, coordinating digital projects, and turning insights into real business results, this role is a great fit. What We Offer$60,000–$80,000 MXN per month (depending on experience)Hybrid work model in...


  • Ciudad de México, Ciudad de México High Flow A tiempo completo

    Sobre nosotrosSomos una consultora de Executive Search con presencia en LATAM. Nos reconocen por nuestro equipo senior, la calidad de nuestros servicios y la especialización por áreas. Somos un equipo jóven, vibrante, enérgico y apasionado por lo que hacemos. Ayudamos a las empresas a encontrar al talento que necesitan para alcanzar su máximo...


  • Ciudad de México, Ciudad de México Hewlett Packard Enterprise | HPE A tiempo completo

    Customer Experience ManagerThis role has been designated as 'Remote/Teleworker', which means you will primarily work from home.Who We Are:Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to...


  • Ciudad de México, Ciudad de México Hewlett Packard Enterprise A tiempo completo

    Customer Experience ManagerThis role has been designated as 'Remote/Teleworker', which means you will primarily work from home Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to...


  • Ciudad de México, Ciudad de México Apollo A tiempo completo

    is the leading go-to-market solution for revenue teams, trusted by over 500,000 companies and millions of users globally, from rapidly growing startups to some of the world's largest enterprises. Founded in 2015, the company is one of the fastest growing companies in SaaS, raising approximately $250 million to date and valued at $1.6 billion. provides...

  • Customer Experience

    hace 1 semana


    Ciudad de México, Ciudad de México American Express A tiempo completo

    At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new...

  • Customer Experience

    hace 1 semana


    Ciudad de México, Ciudad de México American Express A tiempo completo

    At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new...


  • Ciudad de México, Ciudad de México Zebra Technologies A tiempo completo

    Remote Work: NoOverview:At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer's and partner's needs and solve their challenges.Being a part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from...

  • Brand Manager

    hace 1 semana


    Ciudad de México, Ciudad de México The Brand Manager A tiempo completo

    The Brand Manager is a key member of the client success and operations team at GIGABRANDS. Sitting between the Brand Director and Junior Brand Managers, this role is responsible for managing day-to-day client accounts, executing strategies that drive sales, and ensuring exceptional service delivery across multiple Amazon brands.As a Brand Manager, you'll...

  • Customer Success Manager

    hace 1 semana


    Ciudad de México, Ciudad de México Lenovo A tiempo completo

    The Customer Success Manager is responsible for managing post-sales customer relationships, coordinating service delivery, and ensuring billing accuracy across hybrid cloud environments. This is a key role that supports customer retention, expansion, and long-term value creation.Serve as a trusted advisor and main post-sales contact for enterprise...