E-Commerce Operations Associate

hace 1 día

Buenos AiresBogotaCiudad de MéxicoMedellinRio de JaneiroBrasiliaSão PauloLimaQuitoCaracasGuadalajaraCancúnMonterreyArequipaCallaoCaliSan JuanSan Juan P RicoManaguaTijuana, México ScaleUp A tiempo completo

E-Commerce Operations Associate (Remote – LATAM)

Type: Contractor (Long-term)
Location: Remote (LATAM)
Schedule: Full-time
Department: Performance Marketing / E-commerce Operations
Reports to: Director of Performance Marketing

About the Company

Our client operates a high-volume D2C e-commerce ecosystem, selling physical and digital products globally, with a strong presence in the U.S., EU, Australia, and the UK.

Their operations rely heavily on affiliate marketing traffic, proprietary CRM infrastructure, and complex payment routing systems. 

About the Role

We are looking for an E-Commerce Operations Associate to support and optimize day-to-day transactional and operational flows across multiple platforms.

This is a highly operational, process-driven role, ideal for candidates who enjoy repetitive workflows, working with data, and executing clear playbooks. The role does not involve strategic planning, people management, or leadership responsibilities.

You will focus on payment approval optimization, fraud prevention, order fulfillment control, and affiliate tracking, ensuring campaigns run smoothly and KPIs are met.

Key Responsibilities
Payment Operations & Revenue Optimization

  • Monitor payment approval rates across live campaigns multiple times per day.

  • Optimize payment routing rules across different merchant accounts and gateways.

  • Analyze soft vs. hard declines and apply corrective actions using internal playbooks.

  • Execute transaction reruns for declined payments when applicable.

  • Test and scale backup merchant accounts when performance drops.

  • Track and improve upsell take rates.

Fraud Prevention

  • Monitor fraud alerts and suspicious activity.

  • Review potentially fraudulent orders or traffic patterns.

  • Take action based on predefined playbooks (blocking IPs, canceling orders, escalation).

Order Fulfillment & Operations

  • Monitor order status and ensure timely fulfillment (12–24h SLA depending on campaign).

  • Investigate stuck or delayed orders and coordinate with fulfillment teams.

  • Manually correct order data when required (address issues, missing fields, etc.).

  • Process refunds for duplicate or invalid transactions.

Affiliate Tracking & Campaign Setup

  • Set up and maintain affiliate tracking pixels for new campaigns.

  • Validate tracking accuracy between internal systems and affiliate platforms.

  • Support new campaign launches and activations.

Product & Campaign Maintenance

  • Update pricing, product descriptions, and promotional offers (e.g. seasonal campaigns).

  • Coordinate with technical teams via Jira for product card or landing page updates.

  • Validate changes after deployment.

Required Experience & Skills

  • 2–3+ years of experience in:

    • E-commerce operations

    • Payment processing

    • Online transactions or marketplace operations

  • Strong understanding of:

    • Payment gateways & merchant accounts

    • Approval rates, soft/hard declines

    • End-to-end payment flows

  • Experience working with tools such as:

    • Stripe, PayPal, or similar processors

  • High attention to detail and strong analytical mindset.

  • Comfortable working in highly repetitive, process-driven environments.

  • Ability to act independently and make operational decisions.

  • Fluent English (written and spoken).

Nice to Have (Strong Plus)

  • Background in:

    • High-volume D2C e-commerce

    • Online gambling, betting, crypto, or fintech

  • Experience with fraud detection tools.

  • Familiarity with affiliate marketing ecosystems.

  • Experience working in shift-based teams or 24/7 operations.

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