sales & product support administrator lead

Launch your career with AGS LLC as a Sales and Product Support Administrator Lead, where you'll be a pivotal part of our Sales and Product Management teams in a dynamic, fast-paced environment. This remote role is perfect for a driven, detail-oriented professional eager to grow and make an impact. You'll leverage your expertise in Salesforce and Microsoft Business Central to manage sales opportunities, streamline order processes, and collaborate with diverse teams, including Sales, Executives, and Product Compliance. Your precision will ensure seamless order progression for slot products, upgrades, and various transaction types, preventing delays and driving efficiency. If you're a proactive, tech-savvy professional ready to contribute to a forward-thinking company with opportunities for growth, this role offers the perfect platform to shine.

Responsibilities:

Responsible for supporting and overseeing the Sales and Product Management team for Slot Products in the following manner:

• Sales Opportunity & Order Management:
• Review opportunities submitted by Account Executives and submit to Capex and Regional Sales Directors for approval.
• Accurately input and track sales opportunities in Salesforce for various types of transactions such as Install, Removal, Convert to Sale/Lease and Contract changes.
• Provide monthly reports to the Account Executives, Regional Sales Directors & Director of Sales Operations.
• Monitor and act upon Salesforce queues of various order statuses for the Sales and Product Management team.
• Ensure orders are progressing to meet quarter-end deadlines.
• Order Creation and Management:
• Create and input sales orders of various types & complexity into an ERP system with meticulous attention to detail, managing the entire order process to ensure timely progression through each stage without delays in other queues.
• Update orders transitioning from lease to sale by quarter-end deadlines.
• Ensure seamless order progression, preventing delays and driving efficiency.
• Investigate order delays and identify where improvements can be made.
• Contract Support:
• Verify order information for accuracy to facilitate smooth contract creation, ensuring all details align with customer and sales requirements.
• Investigate customer inquiries in detail for the Sales and Product Management team.
• Cross-Team Collaboration:
• Communicate effectively with multiple teams, including Field Service, Finance, Legal, Product Management and Purchasing, fostering strong relationships and ensuring alignment across departments.
• Support team members across the organization with a can-do attitude to assist with critical projects or urgent needs.
• Identify areas for continuous improvement among the Sales and Product Management team processes.
• Support and train the Sales and Product Management team on new and improved processes.

Skills/Requirements

• Bachelor's degree in business or equivalent experience preferred
• Minimum of 2+ years' in Sales Administration, Sales Operations or Data Entry roles
• Strong background with Salesforce and ERP tools (SAP, Oracle, MS Dynamics) with the ability to leverage these systems efficiently to drive process improvements
• Exceptional attention to detail to ensure accurate order entry and seamless management through the entire order process
• Strong English communication skills, both written and verbal, for effective collaboration with diverse teams
• Proven ability to multitask, work independently, and maintain a strong work ethic in a remote environment
• Team-oriented mindset with a willingness to assist colleagues and contribute to a fun, supportive work culture
• Ability to solve complex problems with minimal oversight and adapt to dynamic priorities
• Proficiency with MS Office Suite (Excel, Word, PowerPoint, Access, Outlook), with advanced Excel skills
• Identify and implement process improvements that streamline workflows and enhance data accuracy and accessibility.

Note: All offers are contingent upon successful completion of a background check

*Posted positions are not open to third party recruiters and unsolicited resume submissions will be considered free referrals.

AGS is an equal opportunity employer.

Job Types: Full-time, Permanent

Pay: $38, $38,934.00 per month

Experience:

• Customer Service: 3 years (Required)

Language:

• English (Required)

Work Location: Remote