MEX - Customer Service Representative

hace 1 semana

Ciudad de México, Ciudad de México Tidal A tiempo completo
Job Title: Customer Service Representative Contractor Fee: $1,700-$2,300/month (USD) Work Arrangement: Remote Engagement Type: Independent Contractor Commitment: Open to Part-time or Full-time Company Overview:

Tidal is a Direct Placement Agency that helps job seekers find job opportunities for real growth. We work with stable, responsible businesses experienced in remote hires and are excited to welcome international team members. Tidal is owned and operated by consumer brand owners and operators. We have offshore team-building experience and aim to help businesses leverage global talent.

About This Role:

We're hiring a Customer Experience & Operations Support Specialist to support a fast-growing, premium direct-to-consumer brand in the home and lifestyle space.

This role is intentionally designed to balance high-touch customer support during peak periods with operational and administrative support during slower seasons, ensuring consistent value year-round. You'll serve as backup and overflow coverage for customer inquiries while also supporting internal teams with order coordination, wholesale support, reporting, and process improvement work.

The ideal candidate is empathetic with customers, highly organized, and comfortable shifting between customer-facing work and behind-the-scenes operational tasks.

Key Responsibilities: Customer Experience & Support

Respond to customer inquiries related to orders, returns, exchanges, refunds, and product questions via email and other digital channels

Provide overflow and coverage support when the primary CX agent is unavailable or during seasonal spikes

Resolve issues in line with brand policies while maintaining a high standard of empathy and professionalism

Maintain strong product knowledge to confidently answer questions and make recommendations

Wholesale & Order Support

Assist with wholesale, bulk, and corporate order coordination

Support order logistics, ticketing, and basic freight-related coordination

Respond to wholesale partner questions related to orders and products

Operations & Internal Support (Off-Peak Focus)

Support internal teams with order tracking, inventory coordination, and reporting

Assist with basic administrative and operational tasks as assigned

Collaborate with fulfillment and warehouse partners to ensure smooth order execution

Help document CX processes, FAQs, and internal workflows to improve efficiency

Feedback & Continuous Improvement

Capture customer feedback and identify recurring themes or issues

Contribute ideas for improving customer experience, internal processes, and documentation

Act as a customer advocate internally by flagging trends and opportunities for improvement

Software/Platforms/Tools:

Helpdesk or ticketing systems (e.g., Gorgias, Zendesk, or similar)

Shopify or similar eCommerce platforms

Google Workspace (Docs, Sheets, Gmail)

Slack or similar team communication tools

Qualifications:

3–5 years of freelancing experience.

Excellent written and verbal English communication (C1 or C2 level).

1–3 years of experience in customer support, customer experience, or operations support

Experience supporting a DTC, eCommerce, or retail brand preferred

Strong written English communication skills with a calm, empathetic tone

Highly organized, detail-oriented, and comfortable juggling multiple priorities

Ability to think end-to-end from both a customer and business perspective

Proactive self-starter who can adapt workload based on seasonal demand

Comfortable working independently in a remote, fast-moving environment

Shift Schedule:

Monday to Friday, with some overlap with US business hours preferred

Increased coverage expectations during peak seasons and promotional periods

Flexible task allocation during off-peak periods

  • Customer Service Representative

    hace 2 semanas

    Ciudad de México, Ciudad de México Mexo A tiempo completo

    Job description:A Customer Service Representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.The best CSRs are genuinely excited to help customers. They're patient, empathetic, and passionately communicative. They love to talk....

  • Customer Service Representative

    hace 2 semanas

    Ciudad de México, Ciudad de México Tech Mahindra de México A tiempo completo

    En Tech Mahindra estamos buscando personas talentosas como tú, comprometidas con su desarrollo profesional y con gusto por los retos.Hoy en día estamos buscando personal bilingüe para nuestro puesto de:Customer Service RepresentativeTe ofrecemos Sueldo promedio mensual de $18,000 MXNJornada laboral de lunes a Domingo con dos deias de descanso entre semana...

  • MEX - Customer Service Representative

    hace 1 semana

    Ciudad de México, Ciudad de México Tidal A tiempo completo

    Job Title: Customer Service RepresentativeContractor Fee: $1,700-$2,300/month (USD)Work Arrangement: RemoteEngagement Type: Independent ContractorCommitment: Open to Part-time or Full-timeCompany Overview:Tidal is a Direct Placement Agency that helps job seekers find job opportunities for real growth. We work with stable, responsible businesses experienced...

  • Customer Service Representative

    hace 2 semanas

    Ciudad de México, Ciudad de México SpotOn: Corporate A tiempo completo

    About SpotOn   We're not just building restaurant tech—we're giving independent restaurants the tools to compete and win. From our award-winning point-of-sale to AI-powered profit tools, everything we do helps operators boost profit, work smarter, and keep their best people. And every solution is backed by real humans who actually give a sh*t about...

  • Customer Service Representative

    hace 6 días

    Ciudad de México, Ciudad de México AMETEK A tiempo completo

    The Customer Advocate Representative responds to requests from customers and are responsible for resolving high level complaints and initiating steps toward corrective action if required. This role may aid the customer in model selection and basic technical troubleshooting. Completes and issues simple to moderately complex quotes.KEY RESPONSIBILITIESTriage...

  • MX Customer Service Representative

    hace 2 semanas

    Ciudad de México, Ciudad de México Aventus A tiempo completo

    CX Service Representative – Deliver Premium Experiences at AventusWho We AreAventus is redefining the customer experience. We are a CX boutique, based in Charleston, SC, built to serve premium e-commerce brands with exceptional service, deep brand integration, and a culture of excellence. As a company built on southern charm and hospitality, we are...

  • Customer Service Representative

    hace 2 semanas

    Ciudad de México, Ciudad de México 3M A tiempo completo

    3M has a long-standing reputation as a company committed to innovation. We provide the freedom to explore and encourage curiosity and creativity. We gain new insight from diverse thinking, and take risks on new ideas. Here, you can apply your talent in bold ways that matter.Job Description:USAC and Mexico Customer Service Representative, Mexico...

  • Customer Service Representative

    hace 2 días

    Ciudad de México, Ciudad de México 3M A tiempo completo

    3M has a long-standing reputation as a company committed to innovation. We provide the freedom to explore and encourage curiosity and creativity. We gain new insight from diverse thinking, and take risks on new ideas. Here, you can apply your talent in bold ways that matter.Job Description:USAC and Mexico Customer Service Representative, Mexico...

  • Customer Service Agent

    hace 2 semanas

    Ciudad de México, Ciudad de México 1840 & Company A tiempo completo

    Customer Service Representative – Full Time Position Only Hours of Operation: Monday through Friday 8:00 am to 6:00 pm central standard time. Responsibilities:Customer Service Agents will handle order entry and resolution with precision and professionalism.Responsibilities include responding promptly to inquiries, providing accurate product and order...

  • Customer Service Agent

    hace 2 semanas

    Ciudad de México, Ciudad de México 1840&Company A tiempo completo

    Customer Service Representative – Full Time Position OnlyHours of Operation: Monday through Friday 8:00 am to 6:00 pm central standard time.Responsibilities:Customer Service Agents will handle order entry and resolution with precision and professionalism.Responsibilities include responding promptly to inquiries, providing accurate product and order...