Senior Consultant, Unified Communications

hace 4 días

Santiago de Querétaro, Querétaro de Arteaga, México Danfoss A tiempo completo
The Impact You'll Make

We are seeking a highly skilled Senior Consultant in Unified Communications to join our global team. The ideal candidate will have a strong background in VoIP technologies, with deep expertise in SIP, Session Border Controllers (SBCs), and experience across Cisco and Microsoft Collaboration platforms. This role is perfect for professionals with a proven history in Cisco Voice technologies who are eager to advance their career into next-generation collaboration platforms, including Microsoft Teams Phone System.

What You'll Be Doing

· Design, implement, and support Unified Communications solutions for Danfoss's global enterprise.

· Lead projects involving VoIP architecture, SIP trunking, and SBC configuration.

· Take the lead in lifecycle site migrations and support Danfoss Merger and Acquisition initiatives.

· Provide technical guidance and best practices for Microsoft Teams Phone System deployments.

· Collaborate with cross-regional teams to integrate UC solutions with existing infrastructure.

· Troubleshoot complex UC issues and ensure high availability and performance.

· Stay current with emerging technologies in collaboration and voice platforms.

· Collaborate with the global UC team to support our Vonage Contact Center solutions.

· Participate in a on-call rotation in the America's region for afternoons and early evening

What We're Looking For

Required Qualifications

· 5+ years of experience in VoIP technologies and Unified Communications.

· Strong expertise in:

o SIP protocols

o Session Border Controllers (SBCs)

o User Endpoints such as Poly, Algo, and AudioCodes

o Microsoft and Cisco Voice technologies.

o Site migrations to support lifecycle and Merger and Acquisitions.

· Hands-on experience with Microsoft Teams Phone System and Microsoft 365 collaboration tools.

· Solid understanding of networking fundamentals (QoS, VLANs, firewalls) as they relate to voice and video.

· Creation and maintenance of documentation and guides for end-users.

· Excellent written and verbal communication skills, English proficiency.

· Knowledge of Powershell scripting and automation

---

Preferred Qualifications

· Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).

· Certifications such as Microsoft Teams Voice Engineer, Cisco Certified Professional – Voice, or equivalent

· Experience with hybrid voice deployments and migration strategies.

· Experience in supporting cloud-based contact centers and management tools.

· Familiarity with cloud-based telephony and next-gen collaboration platforms

What You'll Get from Us
  1. We promote from within and support your learning with mentoring, training, and access to global opportunities.
  2. You'll have flexibility, autonomy, and support to do your best work while maintaining a healthy work-life balance. Your well-being matters to us.
  3. We strive to create an inclusive work environment where people of all backgrounds are respected, and valued for who they are.
  4. You'll receive benefits like 13th salary, annual bonus, paid vacation, pension plans, personal insurance, and more. These vary by country and contract, but they're worth asking about—we think they're pretty great.
Ready to Make a Difference?

If this role excites you, we'd love to hear from you Apply now to start the conversation and learn more about where your career can go with us.


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.


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